Manager, CES Operations

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Lead the operational implementation of Career Exploration Services programs.

• Supervise business operations personnel and coordinate initiatives across various functions.

• Ensure the effective delivery of annual program cycles, operational priorities, and client-facing activities.

• Convert strategic priorities into actionable operational plans, resource assignments, performance expectations, and measurable outcomes.

• Set operational priorities, track performance, address escalated issues, and promote continuous improvement.

• Develop and manage project plans, workstreams, timelines, milestones, deliverables, and resource requirements.

• Monitor execution progress, pinpoint risks and dependencies, and implement strategies for mitigation.

• Ensure operational readiness for product launches, annual milestones, client-facing events, and critical business activities.

• Maintain operational policies, procedures, training materials, and documentation.

• Act as the escalation point for complex customer, stakeholder, and business issues.

• Cultivate relationships with internal and external partners and oversee engagements with advisory and affinity groups.

• Represent CES programs in meetings, webinars, conferences, and stakeholder forums.

• Manage outreach strategies, communications, training programs, and user support resources.

• Support strategies for customer education and engagement, knowledge sharing, documentation standards, and business continuity.

• Establish operational metrics, monitor performance indicators, and analyze operational data and customer feedback.

• Lead initiatives for process improvement and assist in forecasting, capacity planning, and business continuity efforts.

• Set performance expectations and development goals; provide coaching, feedback, mentoring, and performance management support.

• Distribute workload and resources while promoting accountability, collaboration, customer focus, and ongoing improvement.

⛳️ Requirements

• Bachelor’s degree in Higher Education, Business Administration, Project Management, or a related field, or equivalent professional experience.

• 8-10 years of relevant work experience.

• 3-5 years of supervisory experience.

• Proven experience in leading operational programs, business processes, customer engagement activities, or service delivery functions.

• Experience managing projects that involve multiple stakeholders, timelines, and deliverables.

• Experience leading teams within a matrixed environment and coordinating cross-functional efforts.

• Familiarity with developing operational processes, documentation, training, or customer support practices.

• Strong written, verbal, organizational, and stakeholder management capabilities.

• Ability to analyze data, solve problems, and implement process enhancements.

• Preferred: experience in higher education or residency training; knowledge of project management tools.

• Preferred: experience supporting technology-enabled products.

• Preferred: experience collaborating with clients, outreach, communications, or product teams.

• Eligibility for remote work within the contiguous United States.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Wellness programs.

• Fitness reimbursement.

• Paid time off.

• Holidays.

• Personal days.

• Sick leave.

• Paid parental leave.

• Short- and long-term disability benefits.

• 403(b) retirement plan with generous employer contributions.

• Financial planning resources.

• Backup care for children, elders, and pets.

• Resources available for families with specialized needs.

• Tuition reimbursement.

• Opportunities for professional learning and development.

• Primarily remote roles with the flexibility to work across the U.S.