Manager, Casino Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the game release calendar from start to finish across various categories, including slots, instant win, crash, table games, and emerging segments.

• Oversee game configuration and lobby operations, which encompass placement, categorization, featuring, jackpots, and promotional mechanics.

• Sustain content operations playbooks, launch checklists, and quality assurance standards.

• Lead project management for game and provider integrations in collaboration with Product and Engineering teams.

• Monitor milestones, address dependencies, and ensure launch readiness.

• Coordinate launch activities with Marketing and CRM teams for successful go-to-market execution.

• Conduct post-launch reviews and enhance the launch process.

• Act as the primary operational liaison for game studios and aggregators.

• Manage onboarding processes, roadmap coordination, issue escalation, and delivery tracking.

• Prepare and facilitate recurring vendor business reviews.

• Assist in sourcing and negotiation efforts while conducting operational due diligence.

• Supervise game health and uptime while managing incident responses.

• Collaborate with Payments & Fraud and Compliance departments to uphold sweepstakes-model compliance.

• Serve as the escalation point for casino-related player issues and work to resolve root causes.

• Monitor game and lobby key performance indicators, including engagement, conversion, retention, and revenue contributions.

• Test and optimize lobby placement and merchandising strategies.

• Phase out underperforming games while enhancing visibility for successful titles.

• Provide performance insights that inform content and vendor strategies.

⛳️ Requirements

• Proven experience as a Manager in Casino Operations.

• Strong foundation in Casino Operations.

• Excellent operational and commercial expertise.

• Familiarity with game release calendars and casino content operations.

• Experience in managing game configuration and lobby operations.

• Proficient in project-managing game and provider integrations.

• Experience in coordinating go-to-market launches alongside Marketing and CRM teams.

• Background in vendor and partner operations.

• Expertise in monitoring game health, uptime, and incidents.

• Competence in performance reporting and KPI optimization.

• Knowledge of sweepstakes models, compliance, payments, and fraud operations.

🏝️ Benefits

• Competitive compensation package that includes base salary, benefits, and equity.

• Flexible paid time off policy.

• Comprehensive health benefits, including medical, dental, vision, and generous parental leave.

• Employee-sponsored 401(k) plan.

• $500 stipend for work-from-home expenses.

• Provision of equipment and accessories.

• Opportunity to work remotely.

• Chance for professional development in a dynamic, global environment.

• A supportive, collaborative, and knowledge-driven workplace culture.

• Freedom to innovate and create effective solutions.