Manager, Case Management – LCSW/LMFT

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Provide clinical oversight and management for Enhanced Care Management staff to address the medical, behavioral health, and social needs of clients.

• Engage with ECM staff and occasionally with patients through telephone, telehealth, and Interdisciplinary Care Team meetings.

• Discuss medication management and adherence, ensuring proper follow-up with primary care, behavioral health, and specialist providers.

• Guide ECM staff in managing crises.

• Collaborate with the broader care teams of clients to advocate for their needs and ensure the provision of necessary services.

• Evaluate progress towards goals in individualized, patient-centered care plans.

• Monitor team performance, provide coaching to staff, and manage performance as necessary.

• Supervise approximately 10–15 direct reports.

• Oversee client outreach, enrollments, and the development of Individual Care Plans.

• Assess whether client needs can be managed by an ECM Lead Care Manager and serve as an escalation point.

• Drive the team to achieve Key Performance Indicators (KPIs).

• Work collaboratively with Enhanced Care Management Directors to implement changes and process improvements.

• Provide clinical oversight about 30% of the time, which includes supervising clinical staff, clinical sign-offs, care-plan oversight, IDT meetings, and consultation on complex cases.

• Provide direct care management services as necessary.

• Travel up to 20–25% for training, meetings, and other business-related needs.

⛳️ Requirements

• Active, unrestricted LCSW or LMFT license in California is required.

• Willingness to obtain additional state licensure as required.

• Minimum of 2 years of experience in people management (4 years preferred).

• 2–3 years of experience in care management.

• 1–2 years of experience in post-acute care settings.

• Availability to work Monday through Friday, from 8:30 AM to 5:00 PM Pacific Time, with flexibility for potential evenings and weekends.

• Demonstrated leadership experience focused on results, particularly in change management within rapidly growing environments.

• Strong organizational skills and the ability to work independently.

• Proficiency in Microsoft and Google applications.

• Experience with Salesforce is a plus.

• Excellent communication and motivational skills, including conflict resolution strategies.

• Preferred knowledge of Lean Six Sigma methodology.

• Must reside in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington.

• Legally authorized to work in the United States.

• Background screening must be completed prior to employment.

• Employees in patient-, client-, or customer-facing roles must be vaccinated against influenza, subject to accommodation review.

• Verification of identity and work eligibility through E-Verify is required upon hire.

• Ability to travel up to 20–25% for training, meetings, and business needs.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company holidays.

• 401(k) plan.

• Wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.

• Remote work arrangements.

• Potential for bonuses.