Manager, Care Management – RCT Triage

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead a care management unit by providing strategic direction, operational oversight, and staff management.

• Oversee one or more care management teams, offering administrative support to supervisors and staff.

• Ensure that staff adhere to established workflows for completing record reviews, screenings, trackers, and necessary documentation.

• Create and sustain a team-oriented, person-centered approach to care coordination among all team members.

• Monitor and assess team performance against set metrics, benchmarks, and quality indicators.

• Offer coaching, education, and guidance to supervisors and staff to foster continuous improvement and professional development.

• Supervise referral intake, prioritization, routing, and assignment processes.

• Analyze referral trends, engagement outcomes, and disposition data to pinpoint operational barriers, tackle performance gaps, and implement process enhancements.

• Collaborate with regional leadership and internal departments to address complex referral issues, optimize workflows, and ensure smooth transitions to designated Care Management teams.

⛳️ Requirements

• Associate's degree in a health or human services field or a related area with three (3) years of experience in care management, case management, or care coordination for complex individuals with mental health, substance use, intellectual/developmental disabilities, and/or traumatic brain injuries; OR a Bachelor's degree in a health or human services field or a related area with one (1) year of such experience; OR an equivalent combination of education and experience.

• A valid driver’s license is required.

• Residency in North Carolina is required.

• Ability to travel within the designated catchment area as necessary.

• Must be legally authorized to work in the United States without needing sponsorship for employment, now or in the future (e.g., OPT F-1, J-1).

• Prior experience supervising two (2) or more employees is necessary.

• Familiarity with NC Medicaid and/or Tailored Care Management is preferred.

🏝️ Benefits

• Competitive benefits package.

• Work-from-home options available for most positions.

• Opportunities for professional advancement.

• Flexible work schedules offered for certain positions with management approval.

• Health insurance with no premium for employee coverage.

• Flexible Spending Accounts.

• 24 days of Paid Time Off (PTO) plus 12 paid holidays during your first year.

• Participation in NC Local Government Retirement Pension (defined-benefit plan).

• 401k plan with a 5% employer match and immediate vesting.

• Qualifying employer for Public Service Loan Forgiveness (PSLF).

• Quarterly stipend for remote work supplies.