Manager, Business Strategy and Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Formulate a perspective on how the service strategy should develop by utilizing insights from customers, partners, markets, competition, operations, and financial data.

• Identify and cultivate opportunities for service enhancement or transformation.

• Convert broad or ambiguous inquiries into actionable plans with learning agendas, analyses, stakeholder involvement, decision-making, and subsequent steps.

• Construct investment proposals that consider customer and partner value, growth potential, economic viability, feasibility, and implementation requirements.

• Create concepts, hypotheses, experiments, pilot programs, success metrics, and decision-making criteria.

• Collaborate across various functions to propel validated concepts towards launch.

• Provide guidance to senior leaders regarding recommendations, evidence, trade-offs, and decisions.

• Establish repeatable processes for discovering, testing, and advancing service ideas.

• Partner with teams across the business, including Product and Technology, to build momentum around opportunities.

• Navigate between strategy and execution, covering customer research, business-case validation, concept development, and readiness evaluations.

• Lead through accountability, sound judgment, cross-functional influence, and translating complex questions into decisions and actions; this role does not have direct reports.

⛳️ Requirements

• A bachelor's degree or equivalent practical experience is required.

• Typically requires 10+ years of relevant experience in strategy, service innovation, customer experience, consulting, incubation, or a similar field, or an equivalent combination of education and experience.

• Proven ability to manage complex projects across teams, functions, or business areas and convert them into concrete decisions and outcomes.

• Experience in creating strategic recommendations, business cases, experiments or pilots, roadmaps, and action plans to implement ideas.

• Background in advising senior leaders and advancing initiatives when the answers, ownership, or direction are not clear.

• Strong skills in strategic problem-solving, synthesis, executive communication, facilitation, and stakeholder engagement.

• Advanced analytical abilities; comfortable working with both qualitative and quantitative data and transforming analyses into business decisions.

• SquareTrade/Allstate Protection Plans generally does not sponsor employment-based visas for this position.

• Candidates selected for this role must undergo a background investigation.

🏝️ Benefits

• Medical, dental, and vision coverage with network options, along with the ability to contribute to a health savings account (HSA or FSA).

• Up to a 4% company match on your 401(k).

• Contributions to a company-sponsored pension plan.

• A monthly budget of $75 to promote physical wellness.

• An $80 monthly stipend to help with connectivity expenses.

• Mental health resources, including free one-on-one therapy, coaching sessions, and digital tools.

• Supportive leave policies.

• A competitive paid time off (PTO) program.

• Nine paid company holidays.

• Tuition reimbursement available up to $5,250 per year.

• Hybrid work arrangements with ongoing investment in team gatherings and offsite events.

• A variety of corporate perks and discounts.