Manager, Business Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead analytics and reporting initiatives that support healthcare clients.

• Collaborate with the Pharmacy Customer Success team to identify reporting priorities and requests.

• Develop, maintain, and troubleshoot Tableau dashboards.

• Integrate Tableau data with the underlying data warehouse to ensure reporting remains accurate and up-to-date.

• Utilize SQL and Python to investigate and resolve data quality issues and reporting discrepancies.

• Create dashboards and reports using effective visualizations and layouts to convey insights.

• Assist with data warehouse operations in Informatica and Databricks.

• Convert customer and business inquiries into actionable, decision-ready reporting.

• Manage data issues, analytics and product tickets, collaborating with teams for resolution.

• Conduct L2-level debugging and provide initial analytical conclusions on P1 issues.

• Initiate and contribute to automation initiatives to minimize manual effort.

• Work with scheduling jobs and scripts, including making modifications as necessary.

• Ensure document versioning aligns with product versions.

• Take ownership of the handover process alongside the Lead and Manager.

• Address customer issues in daily/weekly meetings, manage Jira tickets, and monitor Jira queues to meet SLAs.

⛳️ Requirements

• Proven experience in managing data issues, analytics and product tickets, and collaborating across teams.

• L2-level debugging capabilities for P1 issues.

• Knowledge of incident, transition, and problem management.

• Experience with scheduling jobs and scripts, including modifications.

• Ability to maintain document versioning consistent with product versions.

• Capability to oversee the handover process with the Lead and Manager.

• Familiarity with managing Jira tickets, monitoring Jira queues, and adhering to SLAs.

• Advanced proficiency in SQL, including the ability to write and optimize complex queries.

• Over 5 years of practical experience in building and maintaining Tableau dashboards.

• Strong data analytics skills.

• Experience in financial reporting.

• Working knowledge of healthcare data, including claims, EHR, or pharmacy data.

• Excellent verbal and written communication abilities.

• Prior experience in team management or mentoring is preferred.

🏝️ Benefits

• Accrual of 20 days of PTO per year.

• Parental leave.

• Monetary incentives and recognition through rewards programs.

• Medical, dental, and vision benefits.

• 100% company-sponsored short- and long-term disability insurance.

• Basic life insurance.

• Discounted legal aid options.

• Discounted pet insurance options.