Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert program requirements and Statements of Work into strategic initiatives and contractual deliverables.

• Build and sustain relationships with client stakeholders.

• Collaborate with the Program Director and clients on sales strategies, territory coverage plans, and tactical initiatives.

• Meet team sales objectives, performance metrics, quality standards, and contractual goals.

• Recruit and select candidates for backfills and new roles.

• Assist HSRs with CRM, call and interaction activity reports, sales reports, and other technological needs.

• Ensure adherence to employment laws, HR policies, and personnel procedures.

• Oversee a team of Hybrid Sales Representatives and convey team objectives.

• Conduct cube and field rides; provide feedback using approved coaching and field coaching reports.

• Guide and assist HSRs on product discussions and sales techniques.

• Track productivity, workload, outputs, project progress, results, and timelines.

• Develop and present individual development plans and performance evaluations.

• Mentor team members through one-on-one and team meetings.

• Monitor policy compliance and work with Compliance on issue resolution and disciplinary actions.

• Manage team conflicts and employee relations with Human Resources as necessary.

• Keep attendance records; approve time off, schedules, and expense reports.

⛳️ Requirements

• BA/BS degree or equivalent experience.

• Over 3 years of management experience, including ownership of technology, process management, training, and quality.

• More than 3 years of Inside Sales or Hybrid Sales experience.

• Background in the aesthetics, pharmaceutical, or healthcare industries.

• Strong skills in problem-solving, decision-making, and conflict resolution.

• Excellent written, verbal, interpersonal, presentation, facilitation, and active listening abilities.

• Outstanding organizational skills and attention to detail; capacity to manage multiple priorities in a fast-paced, matrixed environment.

• Proven ability to coach, mentor, and develop sales professionals.

• Experience in managing employee performance, including goal setting, feedback, corrective action, and talent development.

• Capability to lead and manage change initiatives.

• Skill in building relationships and collaborating with organizational and client stakeholders.

• Proficient in Microsoft Office (Word, Excel, PowerPoint), CRM platforms, and virtual communication technologies.

• Willingness to travel approximately 50% of applicable working days.

• Preference for candidates in Eastern and Central time zones.

🏝️ Benefits

• Equal employment opportunities and non-discrimination protections.

• Travel reimbursement/expense report oversight implied by role responsibilities.