Manager – Americas Order Management

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Oversee Order Management and billing processes across North America and Latin America, ensuring execution is accurate, timely, and compliant with SOX regulations.

• Manage regional operational performance by utilizing service level objectives, KPIs, workload planning, and performance metrics.

• Mentor and nurture a high-performing team through constructive feedback, career development, and succession planning strategies.

• Collaborate with cross-functional stakeholders to address complex operational challenges and enhance the customer experience.

• Identify operational risks while reinforcing compliance with SOX controls, governance standards, and company policies.

• Act as a point of escalation for intricate order, billing, and customer-related issues.

• Conduct transactional-level reviews to ensure completeness, accuracy, compliance, and adherence to policies.

• Monitor operational performance, pending tasks, and regional priorities during month-end, quarter-end, and year-end closures.

• Collaborate with the Order Management Assurance team to pinpoint risks, bolster controls, and implement enhancements.

• Propel process optimization, automation, AI-driven capabilities, and workflow improvements.

• Support regional and global transformation initiatives, which include system upgrades, testing, and process modifications.

• Standardize operating procedures throughout the Americas region.

• Communicate operational performance, risks, and key initiatives effectively to leadership.

⛳️ Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

• Over 8 years of progressive experience in Order-to-Cash, Order Management, Revenue Operations, Finance, or related operational leadership roles within a SaaS or technology organization.

• Proven experience leading geographically dispersed teams in a dynamic environment.

• Strong knowledge of Quote-to-Cash processes, revenue operations, internal controls, and operational risk management.

• Demonstrated experience in driving process improvements, automation, AI-enabled capabilities, or workflow optimization.

• Excellent analytical, communication, and stakeholder management skills with the capacity to influence across functional teams.

• Familiarity with Salesforce, Zuora, Workday, or similar enterprise platforms is preferred.

• Willingness to support extended hours during critical month-end, quarter-end, and year-end closure periods.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and opportunities to work from home.

• Opportunities for development and career growth.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Mentorship, learning programs, leadership development, and education support.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally tailored programs for employees and their families.

• Potential eligibility for commission or performance-based bonus opportunities.