Manager, Accounts Receivable Services – Hospital Experience

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Supervise and manage the daily functions of the accounts receivable team.

• Oversee accounts receivable operations, staff development, and client relations.

• Track client inventory, ensuring timely and precise account management as well as collection objectives.

• Organize follow-up tasks and guarantee fair distribution of work assignments.

• Ensure that quality and productivity benchmarks are achieved and address any performance deficiencies.

• Ensure that supervisors perform timely and accurate assessments of productivity and quality.

• Document and implement client-specific policies and procedures.

• Monitor client accounts receivable and proactively tackle performance-related issues.

• Assist and resolve inquiries from both external and internal clients.

• Compile and maintain reports and logs.

• Aid in the preparation of monthly reports for clients.

• Oversee Smartfeed assignments in the MPower Workflow system and guarantee proper account allocation.

• Elevate any workflow issues to the Director, Vice President, and Customer Support.

• Review pricing agreements and escalate concerns to the director and contract management team.

• Stay updated on healthcare-related issues and regulations.

• Identify problems and collaborate with the Vice President for resolution.

• Provide training, oversight, feedback, and necessary disciplinary actions.

• Maintain professionalism and confidentiality at all times.

• Track team attendance and leave usage.

• Disable remote client access for employees who have been terminated or transferred when necessary.

• Ensure that direct reports are trained and adhere to Information Security and HIPAA policies.

• Limit access to PHI to the minimum required and report security or HIPAA concerns to the HIPAA Officers.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• Over 5 years of experience in a hospital business office environment or a similar field.

• Must demonstrate reliability, responsibility, goal orientation, and flexibility.

• Proficient in Microsoft Office Suite.

• Strong interpersonal abilities and effective communication skills across all organizational levels.

• Excellent problem-solving and innovative skills.

• Ability to apply sound judgment and make informed decisions based on timely and accurate analyses.

• High level of integrity and dependability, with a strong sense of urgency and results-driven focus.

• Exceptional written and verbal communication skills are required.

• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

• Occasional travel to Med-Metrix locations and client sites is required.

• Ability to follow instructions, work collaboratively, and manage stress effectively.

• Must adhere to Information Security and HIPAA policies and procedures.

• Must handle PHI with care, using, protecting, and disclosing it only in compliance with HIPAA standards.

🏝️ Benefits

• Smartphone or electronic device capable of downloading applications provided/required for multifactor authentication and security purposes.

• Occasional travel to Med-Metrix locations and client sites.