Manager, Accounts Receivable

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the entire accounts receivable operations of the hospital or oversee specific A/R projects focused on cash acceleration or wind-down initiatives.

• Enhance revenue cycle performance and optimize cash flow while ensuring adherence to healthcare regulations and payer standards.

• Lead a team of A/R specialists.

• Supervise daily activities of staff, whether on-site or remotely, for a client hospital.

• Establish goals, allocate resources, monitor and analyze A/R trends, and ensure staff accountability.

• Provide direct training for staff and hold weekly team meetings.

• Oversee outstanding patient accounts, addressing billing discrepancies and claim denials.

• Maintain and update standard operating procedures (SOPs) along with process improvement initiatives.

• Review patient accounts to ensure accurate billing codes, demographic data, and insurance information.

• Develop and implement strategies to enhance collection rates and minimize outstanding accounts receivable.

• Investigate payer trends and relay issues and guidelines to management.

• Produce team performance reports and devise solutions to enhance efficiency and revenue cycle management.

• Track team performance against key metrics, collection goals, denial reduction, and productivity targets of 95% or higher.

• Identify areas for improvement and execute action plans addressing payer and denial challenges.

• Address patient account inquiries while safeguarding confidential information.

• Oversee billing and collections for Medicare, Medicaid, Workers’ Compensation, BCBS, HMOs/PPOs, commercial insurance, and self-pay accounts.

• Interpret insurance contracts, rates, discounts, and filing procedures.

• Apply federal and state regulations and guidelines related to credit collection.

• Manage HR-related tasks, including orientation, staffing coverage, time-off approvals, timecard management, counseling/discipline, and performance evaluations.

• Coordinate meeting agendas and present findings during conference calls.

• Prepare and submit necessary reports for the company and clients.

⛳️ Requirements

• A minimum of five (5) years of billing and collections experience in a general hospital business office.

• At least 2 years of experience in a managerial role.

• Proficient understanding of medical office operations or medical terminology training.

• High degree of professionalism demonstrated through appearance and conduct.

• Familiarity with the operations of critical access hospital business offices.

• Strong analytical skills to identify and resolve complex billing issues.

• High school diploma or equivalent required.

• Previous experience with California payers is preferred.

• Capability to read, write, perform calculations, and prepare reports with accompanying documentation.

• Comprehensive understanding of the entire revenue cycle.

• Knowledge of relevant RCM KPIs and A/R concepts.

• Familiarity with hospital, clinic, and business office operations.

• Proficiency in billing software, electronic health records systems, and data analysis tools.

• Expert-level experience in billing and/or collections with Medicare, Medicaid, commercial insurance, and/or self-pay accounts.

• Ability to motivate teams, effectively delegate tasks, and foster collaboration.

• Excellent verbal and written communication skills.

• Manual dexterity for data entry and retrieval tasks on computers.

• Capability to communicate effectively both verbally and in writing.

• Ability to sit for extended periods.

• Ability to handle moderately heavy objects.

• Willingness to travel 70%-80% to client locations.

🏝️ Benefits

• Opportunity to work alongside highly skilled subject matter experts and operations executives.

• A collegial environment that promotes professionalism and teamwork.