Manager, Account Management

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop the opportunity management strategy for designated accounts

• Discover methods to enhance account quality and revenue potential

• Execute account strategies while taking into account obstacles and prospects

• Collaborate on special projects, initiatives, and client deliverables

• Work closely with a dedicated cross-functional team to address clients’ daily requirements

• Identify promising opportunities for initiatives that enhance operational and financial outcomes

• Compile growth data based on client accounts

• Assess areas with potential for improvement

• Collaborate with Hilton brands, owners, and operators

• Provide support for key accounts and properties within those accounts

• Implement Account Plans and focus on significant year-over-year growth opportunities

• Report to the Director of Account Management

⛳️ Requirements

• A minimum of five (5) years of professional experience in customer-facing roles

• At least five (5) years of experience in the hospitality industry, with a preferred variety of roles

• Three (3) years of experience in procurement or supply chain-related positions

• Proficiency in Microsoft Excel, including data sorting and filtering, formula usage, and pivot tables

• Willingness to travel up to 25%

• Familiarity with hospitality Group Purchasing Organization programs (GPO) would be advantageous

• Experience in client-facing Account Management roles would be beneficial

🏝️ Benefits

• 110 nights of significantly discounted travel, with room rates starting as low as $40/night through the Go Hilton travel program

• Employee stock purchase program (ESPP) offering Hilton shares at a 15% discount

• Paid parental leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving concierge services

• Crisis Concierge support for both practical and emotional assistance

• Complimentary counseling and support through the Employee Assistance Program (EAP) for eligible Team Members

• Generous paid time off (PTO)

• Health and welfare benefits, including health plans, dental coverage, and vision coverage

• Retirement plans

• Eligibility to participate in the Hilton Choose a bonus plan

• Virtual/remote work arrangement