Director, Operational Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the execution of delivery for assigned product and process initiatives that affect Operations, from initial intake through to launch and transition to business-as-usual.

• Convert product roadmaps and strategic initiatives into comprehensive project plans featuring milestones, deliverables, and criteria for success.

• Recognize operational requirements, dependencies, and constraints, and integrate them into delivery plans.

• Manage dependencies across teams and sequence work to minimize delivery risks and bottlenecks.

• Identify, monitor, and escalate delivery risks and issues related to scope, timing, capacity, or operational readiness.

• Collaborate with functional leads to establish mitigation strategies and ensure timely resolution.

• Maintain visibility of risks, impacts, and decisions for stakeholders in leadership roles.

• Establish and uphold project management governance, templates, and reporting schedules.

• Develop and spearhead operational excellence initiatives utilizing Lean, Six Sigma, Kaizen, or similar methodologies.

• Map existing processes, identify root causes of inefficiencies, waste, and quality gaps, and design future state processes.

• Set up and track KPIs and metrics to monitor process performance and quantify the impacts of improvements.

• Build and enhance a Continuous Improvement program, which includes training and coaching for staff.

• Standardize best practices and process documentation across different business units.

• Conduct cost-benefit analyses and create business cases for investments in improvements.

⛳️ Requirements

• A minimum of 7 years of progressively responsible project management experience in complex, cross-functional environments, particularly with technology projects.

• Proven experience leading business process improvement or operational excellence initiatives utilizing Lean, Six Sigma, or equivalent methodologies.

• Experience in leading initiatives during periods of organizational change or transformation.

• Proven ability to work effectively across cross-functional teams.

• Capacity to manage and prioritize multiple projects simultaneously.

• Documented success in delivering projects on time and within scope, demonstrating measurable operational improvements.

• Strong skills in facilitation and stakeholder management.

• Ability to balance structure with flexibility while guiding teams through changing priorities.

• Exceptional written and verbal communication skills.

• Familiarity with Jira and process mapping tools such as Visio or Lucidchart.

• Bachelor's degree in Business, Project Management, Operations, Technology, or a related field, or an equivalent combination of education and experience.

• Candidates must be authorized to work in the U.S. without requiring visa sponsorship.

• Finalists must successfully complete a criminal background check as a condition of employment.

🏝️ Benefits

• Company-paid life insurance.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible health and dependent spending accounts.

• 401(k) retirement savings with company match.

• Paid holidays.

• Paid time off.

• An inclusive and equitable workplace.

• Opportunities for growth and professional development for team members.

• Training and coaching available for staff at all levels.

• Eligibility for incentives.