Managed Services Operations Lead – FinOps

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the leading technical authority and primary escalation contact for AHEAD’s Cloud FinOps service.

• Oversee the development, design, and execution of sophisticated enterprise-level FinOps solutions across AWS, Azure, and GCP.

• Ensure that FinOps services and deliverables align with quality standards, deadlines, and contractual service obligations.

• Create technical roadmaps, innovation strategies, project estimates, risk management plans, and delivery schedules.

• Lead inquiries into cloud expenditure drivers, billing inconsistencies, optimization prospects, and cost transparency issues.

• Establish and supervise optimization methodologies that encompass rightsizing, idle resources, storage, data transfer, licensing, scheduling, AI, and GPU expenditures.

• Design architectures for cost allocation, tagging, showback, chargeback, budgeting, forecasting, unit economics, dashboards, and reporting.

• Manage commitment strategies, including reserved capacity, savings plans, coverage, utilization, renewals, and savings realization.

• Counsel clients on FinOps best practices, governance, operational models, and enhancements in maturity.

• Cultivate client relationships, assist in business growth, and identify opportunities for upselling and cross-selling.

• Present solution designs, recommendations, and innovations to senior leadership, as well as to technical, finance, and procurement stakeholders.

• Facilitate recurring client advisory and service review meetings.

• Propel the FinOps practice’s AI and automation roadmap, focusing on anomaly detection, rightsizing, commitment optimization, budgeting, and forecasting.

• Develop and supervise SQL queries, data transformations, and automation using Python, PowerShell, or Bash.

• Integrate third-party tools, billing data sources, reporting platforms, ITSM tools, and cloud-native services.

• Oversee remediation efforts while adhering to client change-control and permission protocols.

• Mentor Cloud FinOps Engineers and evaluate team deliverables for technical and financial quality.

• Establish standards, procedures, data models, playbooks, automation, and reusable practice assets.

• Coordinate delivery resources across teams without direct personnel management responsibilities.

• Assist in pre-sales, solution development, scoping, positioning, and service advancement.

• Participate in on-call or escalation rotations and provide occasional after-hours or weekend support.

• Stay updated on cloud pricing, FinOps practices, AI, analytics, and provider roadmaps.

⛳️ Requirements

• Bachelor’s degree in information technology, computer science, finance, business, or a related field, or an equivalent combination of education and practical experience.

• Over 10 years of experience in information technology, with at least 5 years focused on FinOps, cloud cost management, cloud governance, or related cloud engineering.

• More than 5 years in a customer-facing, stakeholder-facing, consulting, or service delivery role.

• At least 2 years of experience using and managing FinOps and cloud management platforms such as Harness CCM, Cloudability, CloudHealth, CloudZero, native cloud cost management tools, or similar solutions.

• Experience in designing, deploying, or operating large-scale, multi-account, multi-subscription, or enterprise cloud environments.

• Subject matter expertise in at least one major public cloud provider (AWS, Azure, or GCP) with practical experience in a second.

• Proven experience leading technical delivery, acting as an escalation point, and reviewing the work of other engineers.

• Proficient in SQL and at least one scripting language such as Python, PowerShell, or Bash.

• Possession of multiple relevant certifications such as FinOps Certified Practitioner, FinOps Certified Professional, AWS Solutions Architect, Microsoft Azure Administrator, Azure Solutions Architect, Google Cloud certifications, or similar.

• Experience integrating third-party tools, billing data sources, and reporting platforms.

• Strong analytical, financial modeling, spreadsheet, and problem-solving abilities.

• Expert understanding of cloud billing constructs, cloud billing data, usage trends, tagging compliance, and optimization across Azure, AWS, and GCP.

• Experience with enterprise cloud services across compute, storage, networking, databases, containers, security, and identity.

• Knowledge of FinOps principles, cloud-native cost optimization, governance frameworks, infrastructure as code, and cloud operating models.

• Experience with unit economics and linking infrastructure consumption to business and product metrics.

• Ability to collaboratively work through a solution live with a client, including whiteboarding a FinOps strategy.

• Excellent written, verbal, presentation, and interpersonal communication skills.

• Capability to lead independently in complex scenarios and collaborate across distributed teams and time zones.

• Must be legally authorized to work in the United States.

• Ability to successfully pass AHEAD and client-required background screening.

• Availability during assigned team business hours across various United States time zones.

• Willingness to provide occasional after-hours support.

• Maintain relevant professional and cloud certifications.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k).

• Paid company holidays.

• Paid time off.

• Paid parental and caregiver leave.

• Cross-department training and development opportunities.

• Sponsored certifications and credentials for ongoing learning.

• Commitment to diversity and inclusion initiatives.

• Option for remote work within the United States.

• Up to 15% domestic travel.