Maintenance Coordinator

This is a fully remote position, open to applicants in South Africa, +1 more country.

📋 Description

• Receive, assess, and oversee property maintenance requests and work orders from initiation to successful resolution.

• Communicate work order specifics, timelines, expectations, and resolution processes to tenants.

• Maintain precise real-time logs, records, updates, and documentation in AppFolio.

• Negotiate vendor pricing to ensure fair rates, accurate scopes of work, and high-quality outputs.

• Source, vet, and onboard new service providers and contractors.

• Coordinate tenant access and schedule contractors/vendors for property visits and repairs.

• Review work completion reports and audit vendor invoices against initial quotes.

• Approve audited invoices for payment.

• Act as the primary liaison between tenants, property managers, and vendors.

• Own the maintenance workflow, drive issue resolution, and manage vendor relationships.

⛳️ Requirements

• Proven hands-on experience with AppFolio for property management and maintenance operations.

• Exceptional verbal and written communication skills in English.

• Demonstrated success in negotiating pricing, reviewing job scopes, and holding vendors accountable.

• Excellent attention to detail and strong multi-tasking abilities.

• Capability to efficiently manage a high volume of daily requests.

• Solid understanding of residential property maintenance issues, trade terminology, and standard repair timelines.

• Strong troubleshooting skills for accurate issue assessment before dispatching vendors.

• Prior experience in property management coordination; this is not an entry-level position.

• Ability to work independently, take ownership, proactively resolve conflicts, and prioritize competing demands under pressure.

• Capability to receive payments via Wise; Wise must support local bank transfers in the candidate's country of residence or bank location.

🏝️ Benefits

• 100% remote.

• $50 birthday bonus.

• $200 testimonial bonus.

• No tracker.

• Full-time, 40 hours per week.