LVN Case Manager

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Act as the main point of contact for clients under the supervision of the ECM Clinical Manager.

• Collaborate with physicians, specialists, pharmacists, social service providers, caregivers, family support members, and other Care Team personnel.

• Manage client cases and oversee health care benefit coordination.

• Provide education and ensure timely, cost-effective access to care.

• Foster wellness, recovery, independence, resilience, and empowerment among members.

• Evaluate member needs across various domains including physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services.

• Supervise the creation of client care plans and goal-setting processes.

• Deliver services in-office, through telehealth, or in the field where members are most accessible.

• Link clients with necessary social services and support systems.

• Advocate on behalf of clients with healthcare professionals.

• Implement evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Conduct outreach and engagement efforts, documenting activities in the CRM system.

• Assess client progress and revise SMART goals as needed.

• Promote mental health awareness.

• Organize transportation arrangements, including ACCESS services.

• Complete necessary documentation and outcome measures within designated care-plan timeframes.

• Maintain up-to-date patient health records in the EMR and other relevant business systems.

• Prepare monthly reports to ensure program compliance.

• Participate in required training sessions.

⛳️ Requirements

• Must hold an active, unrestricted Licensed Vocational Nurse (LVN) license in California.

• Availability to work Monday through Friday from 8:30am to 5:00pm Pacific Time, with potential evening and weekend shifts.

• Minimum of 2 years of experience as a care manager, care navigator, or community health worker serving vulnerable populations.

• Familiarity with government and community resources related to social determinants of health.

• Exceptional oral and written communication skills.

• Strong interpersonal skills are essential.

• Proficient in general computer usage.

• Knowledge of Google Workspace, MS Office, and internet navigation.

• Bilingual proficiency in English and Spanish is highly preferred.

• Must possess legal authorization to work in the United States.

• Must successfully complete the required background screening.

• Employees interacting with patients must be vaccinated against influenza, with accommodations considered as needed.

🏝️ Benefits

• Medical, dental, and vision insurance options.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company-designated holidays.

• 401k retirement plan.

• Wellness benefits provided.

• Mileage reimbursement for field positions in accordance with IRS guidelines.

• Opportunity for performance-based bonuses.