LPN Inbound Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop personalized patient care plans and provide care management and coordination services utilizing Ennoble Care’s electronic medical record system.

• Maintain regular communication with patients to offer care coordination and support, ensuring adherence to care management programs.

• Accurately document all communications with clients.

• Liaise with the Primary Care Clinician or designated representative regarding urgent patient needs and critical situations.

• Keep the Team Supervisor updated on relevant issues related to the care plan process.

• Collaborate across various organizational areas to address the needs of patients, their families, and partner facilities.

• Utilize secure email, phone systems, electronic medical records, and other office tools.

• Follow documentation protocols, maintain daily work logs, escalate issues appropriately, and adhere to internal communication standards.

• Deliver outstanding customer service.

• Collaborate effectively and constructively with department team members.

⛳️ Requirements

• Must hold a valid Licensed Practical Nurse (LPN) license.

• Should be comfortable engaging in phone conversations for extended periods throughout the day.

• Must exhibit compassion and empathy towards patients, consistently providing exceptional customer service.

• Ability to take precise notes and document tasks promptly.

• Capable of multitasking across various patients and workstreams while remaining organized and efficient with time management.

• Must thrive in a dynamic, fast-paced environment.

• Availability to work Saturday and Sunday from 8:00 am to 4:30 pm (EST), as well as Monday, Tuesday, and Wednesday from 9:30 am to 6:00 pm (EST).

• Proficiency in computer use, including Outlook and other Microsoft Office applications, is required.

• Knowledge of basic healthcare terminology, conditions, roles, and fundamental care principles is advantageous.

• Candidates must be able to pass a drug screening and background check, adapt positively to change, work well in a team, and demonstrate a willingness to continuously learn new skills.

• Candidates are required to disclose any current or anticipated need for employment-based immigration sponsorship prior to an employment offer being made.

🏝️ Benefits

• Comprehensive Medical, Dental, Vision, and supplementary benefits including Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts for Medical and Dependent Care, and Accident, Critical Illness, and Hospital Indemnity coverage.

• Paid Time Off.

• Paid Office Holidays.

• Paid Sick Time.

• 401(k) plan with up to 3% company match.

• Employee Referral Program.

• Payactiv: access your earned wages on demand. Cash out your earnings when and where you need it!