Loyalty Manager

This is a fully remote position, open to applicants in Jamaica.

📋 Description

• Conduct regular outbound communications with top-tier players to enhance revenue and retention.

• Recognize opportunities to enhance player engagement and offer customized promotions.

• Establish trusted relationships with players, acting as their primary advocate and concierge.

• Create and present personalized rewards and incentives based on player preferences and gameplay behavior.

• Identify and cater to individual player needs, including reassurance, rewards, and solutions.

• Address inquiries related to rewards, loyalty programs, and account benefits.

• Oversee and facilitate player withdrawal requests.

• Work collaboratively with internal teams to ensure player feedback and needs are met.

• Incorporate player insights into future offering strategies.

⛳️ Requirements

• Proficient in English.

• Previous experience in customer service or roles involving direct player support.

• Strong ability to communicate confidently, empathetically, and persuasively via phone and in writing.

• Skill in identifying player needs and potential sales opportunities.

• Comfortable with making outbound calls as a fundamental aspect of the position.

• Capable of resolving issues with empathy and transforming challenges into positive outcomes.

• Ability to manage problems and opportunities from inception to completion.

• Dependable and committed to fulfilling promises made to players.

• Competent in making informed decisions regarding custom rewards and player requests within company policies.

• Ability to balance player satisfaction with commercial considerations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• A dynamic and inclusive work environment.