Low Slope Roof Applications Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop, implement, and enhance AWIP's strategy for low-slope roofing field applications, focusing primarily on the OneDek platform and commercial low-slope roofing systems.

• Act as the technical authority and subject matter expert for low-slope roofing applications, overseeing field performance, contractor development, installer excellence, technical investigations, and continuous improvement efforts.

• Create and uphold installation standards, best practices, technical guidance, field application procedures, specifications, technical bulletins, and installation documentation.

• Assist in the deployment and expansion of OneDek across North America.

• Offer technical support to contractors, customers, designers, and internal teams throughout OneDek projects.

• Assess field conditions, suggest corrective actions, and establish inspection criteria and acceptance standards.

• Provide strategic technical assistance for complex projects, product launches, pilot projects, and significant customer opportunities.

• Conduct field inspections, roof observations, and technical evaluations.

• Lead investigations related to roofing performance issues, installation concerns, water intrusion, warranty claims, and customer escalations.

• Execute root cause analyses and prepare technical reports detailing findings and recommendations.

• Formulate repair strategies and corrective action plans.

• Collaborate with technical, product development, quality, and manufacturing teams to address recurring issues.

• Support the IMPPro Installer Program through contractor qualification, onboarding, development, certification, and performance management.

• Create and deliver training for OneDek and low-slope roofing through classroom, virtual, and field-based instruction.

• Develop technical documentation, installation guides, field checklists, and educational resources.

• Assess contractor performance and enhance competency, quality, and project execution.

• Provide field intelligence and customer feedback to Product Development, Field Services, and Technical Services.

• Engage in product testing, validation programs, prototype evaluations, and new product introductions.

• Monitor field trends, installation quality metrics, and recurring issues.

• Assist quality assurance processes, corrective action initiatives, compliance activities, audits, and technical record retention.

• Establish credibility with contractors, consultants, architects, customers, and internal stakeholders while promoting customer success and field performance.

⛳️ Requirements

• Bachelor’s degree in Construction Management, Engineering, Building Science, Architecture, Construction Technology, Business, or a related field, or equivalent combination of education and industry experience.

• At least five (5) years of experience within the commercial roofing sector.

• Experience in supporting commercial low-slope roofing systems, building envelope systems, or related construction products.

• Proven track record in supporting contractor-facing technical programs, field applications, or roofing system implementations.

• Experience in resolving technical issues, executing projects, providing warranty support, quality initiatives, or conducting field investigations.

• Experience in delivering technical presentations, field training, or contractor education programs.

• Comprehensive knowledge of commercial low-slope roofing systems, including TPO, PVC, roof insulation systems, flashings, edge metals, and associated installation practices.

• Familiarity with commercial construction methods, sequencing, and jobsite safety requirements.

• Understanding of roofing system troubleshooting, failure analysis, root cause investigations, and repair methodologies.

• Ability to interpret construction drawings, specifications, installation details, and technical documentation.

• Capability to communicate complex technical concepts to contractors, customers, architects, consultants, and internal stakeholders.

• Excellent verbal, written, presentation, and interpersonal communication skills.

• Strong analytical and problem-solving capabilities.

• Exceptional organizational and time management skills.

• Proficient in Microsoft Office applications and standard business software platforms.

• Valid driver's license.

• Willingness to travel up to 75% throughout North America, including frequent overnight trips.

• Ability to work in office, manufacturing, laboratory, vendor, customer, and active construction-site environments.

• Capability to safely access and inspect commercial roofing systems and construction sites, including climbing ladders and working at elevated heights.

• Ability to occasionally lift or carry materials, samples, tools, and equipment weighing up to 50 pounds.

• RRO and RRC certifications are preferred qualifications.

🏝️ Benefits

• Full-time employment.

• Flexibility to accommodate business needs across multiple time zones.

• Opportunity to enhance professional development, contractor certification, and installer excellence programs.

• Exposure to cross-functional collaboration with Product Development, Technical Services, Quality, Manufacturing, Sales, and Field Services.

• Opportunity to contribute to product development, technical solutions, and continuous improvement initiatives.