Logistics Operations Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and monitor ongoing shipments during afternoon hours to ensure real-time visibility and service efficiency.

• Liaise with customers, drivers, and internal teams to provide updates on shipment status, delivery timelines, and operational challenges.

• Refresh customer portals, systems, and shipment documentation with precise and prompt information.

• Organize pickup and delivery appointments to ensure that customer needs are fulfilled.

• Identify, escalate, and resolve service interruptions, delays, load recoveries, and other operational anomalies.

• Address customer inquiries and complaints, offering timely resolutions and follow-up actions.

• Compile and share overnight reports, ensuring that all significant updates and exceptions are communicated to both the overnight and daytime operations teams.

• Keep accurate records and work collaboratively with customers, carriers, and internal stakeholders.

⛳️ Requirements

• A minimum of 2 years of experience in sales and account management within the transportation and logistics sector is preferred.

• Capability to comprehend business processing needs through technology and devise innovative solutions for implementation.

• In-depth knowledge and understanding of land transportation.

• Excellent verbal, written, and presentation communication skills.

• Strong interpersonal skills and the ability to build customer relationships.

• Proficient negotiation skills with a proven track record of closing deals.

• Ability to work independently with minimal supervision, as well as thrive in a team setting.

🏝️ Benefits

• Opportunities for professional growth and career advancement.

• Competitive compensation package.