Location Support Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Receive and stock both weekly and emergency replenishment shipments.

• Inspect replenishment shipments to verify that the correct quantities and products have been delivered to the site.

• Conduct inventory cycle counts weekly or quarterly to ensure accurate levels in vendor-managed inventory software.

• Keep vendor-managed inventory areas clean, safe, organized, and properly labeled.

• Address customer issues on-site promptly and accurately.

• Collaborate with team members to achieve organizational goals and resolve on-site challenges.

• Engage with customers in person to understand their on-site requirements and relay those needs to the sales team.

• Maintain regular communication with the sales team and customers as necessary.

• Achieve established individual and team metrics along with company standards.

• Carry out administrative tasks on non-scheduled stock days, up to 2 hours per week.

• Hold indirect responsibility for ensuring product quality.

• Execute other duties as assigned.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• A minimum of 2 years of customer service experience is required.

• Applicants must be at least 18 years old.

• A reliable mode of transportation is essential.

• Willingness to travel to customer locations within the designated area is required.

• Successful completion of a background check and drug screening is necessary.

• Must be an effective communicator, comfortable interacting with customers and the sales team in a professional manner, whether in person, over the phone, or via email.

• Proficiency in computer use is required, including familiarity with essential software programs such as Microsoft Teams and Microsoft Outlook.

• Ability to safely and effectively perform essential job functions in compliance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity benchmarks.

• Capability to maintain regular and punctual attendance in accordance with the ADA, FMLA, and other federal, state, and local standards.

• Applicants must be authorized to work in the US without the need for sponsorship.

• Experience in inventory management is preferred.

• Experience in stockroom operations is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Paid time off and holidays.

• Opportunities for professional development and career advancement.