Local Government Relations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with local authorities, public works departments, utility companies, community leaders, chambers of commerce, economic development councils, and community organizations.

• Facilitate network growth by managing permitting processes, right-of-way issues, construction coordination, and community concerns.

• Act as a point of contact across various jurisdictions, offering local insights to internal teams.

• Assist local leadership in addressing right-of-way, permitting, pole attachment/joint use, and related matters.

• Monitor field issues, inquiries, and performance related to complaint resolution.

• Engage with mayors, city council members, county commissioners, administrators, and staff to convey Ziply Fiber’s vision and plans while garnering support for initiatives.

• Serve as the primary contact for Network Operations regarding local government matters and constituent inquiries.

• Collaborate with residents and businesses to address construction-related challenges and develop mutually beneficial solutions.

• Support active construction areas by liaising with cities, counties, and community stakeholders.

• Lead and oversee projects and tasks while representing Ziply Fiber.

• Carry out additional duties necessary to support the business and its evolving structure.

⛳️ Requirements

• High school diploma or GED.

• 3–5 years of experience in a customer support-focused environment.

• Proven experience collaborating directly with local governments, public works departments, utilities, and/or agencies involved in right-of-way, permitting, construction oversight, or municipal coordination.

• Experience navigating governmental processes, municipal codes, public works standards, and utility coordination requirements across multiple jurisdictions.

• Background in public policy and compliance implementation.

• Strong proficiency in Microsoft Office 365 applications.

• Capability to lead and manage projects and tasks while effectively representing Ziply Fiber.

• Must possess and maintain a valid driver’s license, auto insurance, and a satisfactory driving record.

• Relevant training or experience may be accepted in lieu of a preferred bachelor's degree.

• Applicants must currently be authorized to work in the US for any employer.

• Must exhibit a high degree of personal and professional integrity.

• Ability to work independently as well as collaboratively within cross-functional teams.

• Strong skills in problem-solving, partnership, collaboration, verbal and written communication, analytical thinking, organization, and customer service.

• Extensive network of relationships within state and local government.

• Ability to operate effectively under tight deadlines and adapt to rapidly changing priorities and schedules.

• Capable of occasionally lifting or moving up to 25 pounds.

🏝️ Benefits

• Medical.

• Dental.

• Vision.

• 401k.

• Flexible spending account.

• Paid sick leave.

• Paid time off.

• Parental leave.

• Quarterly performance bonus.

• Training.

• Career growth and education reimbursement programs.