Loans & Distributions Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and advance the Loans and Distributions team, which includes responsibilities for hiring, onboarding, training, performance management, and ongoing professional growth.

• Supervise the daily processing of participant loan and distribution requests, ensuring workloads are assigned and balanced to achieve 24–48-hour processing targets.

• Track team productivity, accuracy, turnaround times, and performance, offering regular reporting and updates to leadership.

• Review and authorize complex or high-risk transactions, such as hardship withdrawals, QDROs, RMDs, and terminated-plan distributions.

• Act as the primary escalation point for intricate issues related to recordkeepers, clients, and plan participants.

• Establish and nurture relationships with various recordkeepers.

• Develop and uphold operational procedures, checklists, and internal controls.

• Identify opportunities for workflow enhancement, efficiency, process improvement, and automation.

• Ensure information accuracy and integrity across PensionPro, FT William, recordkeeper platforms, and ERISApedia.

• Stay updated on regulatory and legislative changes impacting retirement plan loans and distributions.

• Collaborate with Relationship Managers, Plan Administrators, and leadership to provide exceptional client service and support fiduciary responsibilities.

• Offer direct transaction-processing and client or participant call support during peak volume periods.

• Perform additional duties and special projects as assigned.

⛳️ Requirements

• A minimum of 5 years of experience in processing retirement plan loans and distributions, including at least 2 years in a supervisory or team leadership capacity.

• Strong working knowledge of qualified retirement plan documents along with relevant IRS and Department of Labor regulations governing loans, distributions, and tax withholding.

• Proven experience leading teams in high-volume processing environments with established service-level expectations and turnaround metrics.

• Ability to develop and implement efficient workflows, documented procedures, and quality-control processes.

• Experience with major retirement plan recordkeepers, such as Empower, Voya, John Hancock, Principal, and Transamerica, is advantageous.

• Familiarity with PensionPro, FT William, and ERISApedia is preferred.

• Strong analytical and problem-solving abilities.

• Excellent organizational and time-management skills.

• Demonstrated leadership capabilities with a focus on coaching, mentoring, and developing team members.

• Exceptional written and verbal communication skills, coupled with a strong commitment to customer service.

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

• Ability to work collaboratively across departments while maintaining professionalism, confidentiality, and accountability.

🏝️ Benefits

• Flexible workplace with hybrid and remote options available for many roles.

• Flexible PTO, including flexible and unlimited options.

• Inclusive environment that values diversity, collaboration, and respect.

• Support for ongoing learning and career development.

• Health, dental, vision, life, and disability coverage.

• Incentive bonus programs.

• Flexible hours.