Loan Servicing Specialist II

This is a fully remote position, open to applicants in California.

📋 Description

• Execute post-closing loan servicing responsibilities for real estate, construction, commercial, consumer, SBA, letters of credit, and asset-based loans.

• Manage loan boarding and funding processes at the time of closing.

• Handle loan payments, billings, paydowns, advances, callbacks, payoffs, balancing, shadow accounting, non-posts, system reports, and posting entries.

• Process necessary documentation for the disbursement of loan funds and register new and modified loans in the loan accounting system.

• Enter loan, customer, collateral, and tickler data according to executed loan documents and credit approvals.

• Conduct loan maintenance tasks, including changes of address, waivers for late charges, modifications to automatic payments, payment adjustments, billing modifications, interest changes, and tickler updates.

• Draft demand letters for loan payoffs or paydowns.

• Investigate note histories, billing issues, and payment postings in response to requests from branch offices.

• Refer complex situations to the Note Department Manager or Assistant Manager.

• Process both incoming and outgoing wire transfers.

• Offer loan servicing assistance to other departments and business units within the established Service Level Agreements.

• Review daily computer-generated reports to confirm that GL information aligns with loan system data.

• Resolve non-posted transactions and rectify any discrepancies.

• Prepare reconveyances for loan payoffs and partial reconveyances.

• Create monthly certifications.

• Ensure adherence to relevant state and federal banking regulations and policies, including BSA/AML/CIP, CRA, OFAC, Fair Lending, Regulation CC, GLBA, and information security standards.

• Participate in training and stay updated on procedures pertaining to financial institutions.

• Carry out additional departmental duties as required.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of 5 years of experience in loan processing and accounting, or a comparable combination of education and experience.

• Expertise in all loan accounting and servicing functions, with a focus on commercial/business and real estate lending.

• Proficient in the use of personal computers and associated software.

• Supervisory-level understanding of loan accounting systems and their functions and procedures.

• Familiarity with bank marketing, operations, and other daily banking activities.

• Knowledge of banking regulations, policies, and procedures, as well as service and credit products.

• Understanding of report preparation principles.

• Insight into analysis and statistics.

• Basic knowledge of general accounting and mathematics.

• Competence in entering data on a personal computer, utilizing a calculator, and operating telecommunications and other office equipment.

• Ability to use word processing, spreadsheet, graphics, database, and specialized financial systems software applications.

• Skill in planning, organizing, and prioritizing tasks to meet deadlines.

• Capability to lead and inspire employees to complete tasks according to established standards.

• Proficiency in analyzing and resolving work-related issues.

• Ability to follow both oral and written instructions.

• Effective communication skills with co-workers, consultants, regulators, and other stakeholders.

• Competence in preparing clear and concise reports, documentation, and correspondence.

• No licenses, certificates, or special requirements are necessary.

🏝️ Benefits

• Competitive employer contribution towards medical, dental, and vision coverage.

• 401k plan with employer matching.

• Flexible Spending Accounts (FSA) and Dependent Care Accounts.

• Employee Assistance Program (EAP).

• Employer-sponsored Calm subscription.

• Mental health benefits provided by Teladoc.

• Life, AD&D, and disability insurance.

• Minimum of 15 days of vacation.

• 11 paid federal holidays.

• Paid time off for volunteering.

• Online discount program.

• Tuition reimbursement program.