Loan Servicing Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Address inquiries from clients and internal teams regarding billing statements, account status, and adjustments.

• Respond to questions concerning promissory notes and the loan funding process.

• Oversee the loan-service inbox, capturing requests, documents, and deliverables.

• Manage loan-closing activities for Core Lending and verify closing details in original documentation and the lending platform.

• Assist with loan disbursements and confirm wire and ACH instructions in accordance with approved credit policies.

• Coordinate requested disbursements with the Finance Department.

• Conduct collection calls in compliance with FDCPA standards.

• Process returned mail, late notices, account changes, and servicing documentation.

• Maintain communication with Client Services while managing high-volume phone and email correspondence.

• Ensure accurate records for borrowers and loans in internal systems.

• Review and process requests for account maintenance, including changes to addresses and banking information.

• Ensure adherence to internal lending policies and servicing procedures.

• Assist in the review of loan documentation and quality assurance processes.

• Organize, track, and maintain loan-related files and correspondence.

• Escalate borrower issues and delinquency matters as necessary.

• Support department reporting and operational initiatives.

• Collaborate with Finance and Client Services to address borrower requests.

• Manage multiple priorities while fulfilling service-level expectations.

• Perform additional administrative and operational tasks as assigned.

⛳️ Requirements

• Minimum of 3 years of experience in Loan Collections, Loan Closing, Quality Control, or Client Services.

• Background in loan servicing or lending operations.

• Demonstrated experience in client or borrower service.

• Knowledge of loan documentation and closing procedures.

• Experience in collections and understanding of FDCPA regulations.

• Strong attention to detail and emphasis on quality control.

• Experience handling wire or ACH transactions.

• Ability to manage high-volume phone and email communications effectively.

• Excellent administrative organization and follow-through skills.

• Expertise in customer service.

• Familiarity with loans, closing, loan processing, and loan administration.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.

• Life Insurance options (Voluntary Life & AD&D for employees and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave options (PTO, Vacation, or Sick Leave).

• Fully remote work from home.

• Opportunities for long-term growth in lending, banking operations, financial services, or loan servicing functions.

• Collaborative work environment with exposure to cross-functional teams.