Loan Origination Customer Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Addressing customer inquiries promptly and effectively through ZenDesk or other support platforms.

• Recording and documenting issues, as well as customer feedback including compliments and complaints.

• Assisting customers in navigating our application process when necessary.

• Monitoring customer interactions across both online and offline channels through logs, dashboards, and CRM systems.

⛳️ Requirements

• A minimum of 2 years of experience managing Loan Origination or Underwriting tasks within a US Loan or Mortgage account.

• Proven experience in customer-facing roles related to loan or mortgage accounts.

• Exceptional communication, collaboration, and problem-solving abilities.

• High proficiency, speed, and accuracy in written communication.

• Fluent, clear, and articulate in English.

• Excellent organizational skills and time management capabilities.

• Experience with customer communication tools (e.g., ZenDesk), task management applications, Google Drive, and Email.

• Detail-oriented mindset, as accuracy is crucial in the financial services sector.

• A Bachelor's Degree or equivalent work experience in financial services.

• Availability to work during US Pacific time from 9 AM to 6 AM (with a 1-hour break in between).

• Must reside in the Philippines.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive team environment.

• Access to health benefits and wellness programs.