Loan Officer

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee and respond to inbound customer leads provided by the company through phone inquiries and system-assigned referrals.

• Establish rapport with potential customers, evaluate their financing needs, and present suitable mortgage options.

• Conduct clear, compliant, and effective conversations related to mortgages throughout the loan origination process.

• Assess mortgage products, rates, and program options to determine the best financing solutions.

• Assist customers in navigating the mortgage application process, which includes gathering information, reviewing documentation requirements, and setting appropriate expectations.

• Implement outreach, follow-up, and engagement activities to facilitate lead conversion and achieve loan production objectives in collaboration with the Operations Team.

• Sustain and expand an active loan pipeline by following up with leads, coordinating next steps, and moving applications toward closing.

• Utilize mortgage origination systems, CRM platforms, and other business applications to manage customer interactions and pipeline activities.

• Stay informed about mortgage products, programs, guidelines, and market trends.

• Ensure compliance with all relevant federal, state, company, and regulatory requirements.

⛳️ Requirements

• A minimum of 5 years of experience in the mortgage industry.

• Current SAFE Act mortgage loan originator license, or the ability to obtain and maintain licensure, in designated states such as NY, NJ, FL, NC, SC, GA, TX, AZ, CA, PA, MA, VA, CT, TN, IL, and OH.

• Experience in evaluating borrower financial information, including income, assets, credit, and related loan documentation.

• Preferred experience in converting inbound leads and customer inquiries into mortgage application opportunities.

• Comprehensive knowledge of retail mortgage products, underwriting guidelines, policies, procedures, documentation, and systems.

• Exceptional sales, negotiation, and customer service skills.

• Strong communication and collaboration abilities.

• Proficient in initiating and leading phone-based sales conversations with prospective clients.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• Company-provided short-term disability

• Employee assistance program

• Wellness program

• Comprehensive benefits package

• Opportunities for career development