Loan Officer Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist borrowers and Loan Officers during the mortgage process.

• Engage with borrowers through phone, email, and text communication.

• Request and obtain necessary loan documentation.

• Ensure accurate maintenance of borrower records and loan files.

• Track loan milestones and outstanding requirements.

• Follow up on any missing documentation and conditions.

• Update borrower and loan details within company systems.

• Aid Loan Officers with their active loan pipelines.

• Coordinate activities between borrowers and internal teams.

• Reach out to potential borrowers and collect preliminary information.

• Keep organized notes and follow-up schedules.

• Provide professional and customer-centric service throughout the mortgage process.

⛳️ Requirements

• Exceptional verbal and written communication skills.

• Strong organizational and follow-up skills.

• Ability to handle multiple priorities at once.

• Keen attention to detail.

• Comfortable speaking with borrowers over the phone.

• Capable of maintaining confidentiality.

• Strong customer service orientation.

• Willingness to learn about mortgage products, systems, and processes.

• Comfortable working in a commission-only setting.

• NMLS certification preferred, but not mandatory.

• Experience as a Loan Officer Assistant, Mortgage Assistant, Mortgage Processing, Loan Processing, or in Mortgage Operations is preferred.

• Experience with borrower documentation is preferred.

• Familiarity with CRM or mortgage software systems is preferred.

• Interest in pursuing future mortgage licensing opportunities is preferred.

🏝️ Benefits

• Commission-only compensation structure.

• Opportunity to establish a long-term career in the mortgage industry.

• Exposure to the loan origination process.