Litigation Technology Calendar Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage resource availability utilizing internal scheduling and reporting systems.

• Evaluate assignments, anticipate staffing requirements, recognize hard-to-fill positions, and strategize for variations in calendar volume and resource availability.

• Allocate qualified resources based on their skills, client and job preferences, restrictions, availability, and the decision between in-house or outsourced resource utilization.

• Identify clients and assignments suitable for digital reporting/PPR services.

• Assess job notes and requirements for any obstacles, special requests, and resource information necessities.

• Coordinate urgent requests, assignment modifications, and coverage challenges with Calendar Department Managers and Litigation Technology Management.

• Detect regional coverage deficiencies, assist in onboarding resources, and communicate any concerns regarding resources or coverage.

• Foster positive relationships with Litigation Technology resources while promoting resource satisfaction and retention.

• Distribute daily Job Assignment Sheets and relay assignment specifics.

• Act as a point of contact for departmental inquiries and scheduling or assignment-related questions.

• Monitor and manage the shared Calendar Department inbox, coordinating responses with internal teams.

• Address time-sensitive operational issues, escalating them when necessary.

• Project staffing availability and assist with inquiries related to resource availability, staffing capacity, and PTO.

• Organize resource logistics and accommodations, including protective orders, secure-entry names, equipment lists, contact details, dietary restrictions, and client-specific requests.

• Maintain precise resource information, preferences, restrictions, and departmental records.

• Identify and apply process enhancements throughout Calendar and Litigation Technology workflows.

• Collaborate with Scheduling, Litigation Technology, Sales, Operations, Client Services, and other internal teams.

• Be accessible after hours for emergency situations.

• Carry out additional duties as assigned.

⛳️ Requirements

• A minimum of 3 years of experience, demonstrating the ability to manage resource and client expectations effectively.

• A solid understanding of the legal and court system is advantageous.

• Strong analytical, critical-thinking, problem-solving, and decision-making skills, exhibiting sound judgment and adaptability.

• Exceptional organizational and time-management capabilities, with a keen eye for detail and accuracy.

• Excellent written and verbal communication skills, with the ability to interact effectively with a variety of personalities.

• A positive, empathetic, client-service-oriented, and team-focused attitude, complemented by strong relationship-building and negotiation skills.

• Capability to multitask, prioritize conflicting responsibilities, and maintain composure and professionalism in a fast-paced, dynamic environment.

• Proficiency in Microsoft Office Suite and the ability to learn internal scheduling, assignment, and reporting systems.

• Willingness to provide after-hours support.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Health Savings Account

• Voluntary Term Life Insurance

• Voluntary Long-Term Disability

• Paid Time Off

• Paid Holidays

• 401(k)

• Employee Assistance Program (EAP)