Lighthouse Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted technical advisor for designated strategic clients.

• Comprehend customer business objectives, technical environments, and success metrics.

• Convert customer requirements into practical, scalable architecture recommendations.

• Foster long-term relationships with both technical and business stakeholders of the client.

• Align the technical strategy with goals related to renewal, adoption, and expansion.

• Design, validate, and refine solution architectures that adhere to best practices and customer goals.

• Lead the technical discovery process, architecture evaluations, and design workshops.

• Offer guidance on deployment models, integrations, scalability, performance, and security.

• Identify technical risks and implement mitigation strategies.

• Collaborate with implementation teams, partners, and customer resources during onboarding and significant initiatives.

• Provide technical oversight and direction.

• Assist in complex troubleshooting and serve as an escalation point for architectural challenges.

• Validate solutions against expected outcomes and architectural intentions.

• Promote customer adoption and the realization of measurable value.

• Eliminate barriers to adoption or consumption.

• Convert customer objectives into actionable adoption roadmaps.

• Identify opportunities for expansion and coordinate with account teams.

• Collaborate with Sales, Customer Success, Product, Support, and Engineering teams.

• Relay customer feedback to influence product direction and align with the roadmap.

• Share best practices across the Lighthouse team.

• Contribute to internal documentation, enablement materials, and architectural standards.

⛳️ Requirements

• Over 8 years of experience in technical consulting, solution architecture, or enterprise IT roles.

• Strong background in designing and supporting intricate enterprise solutions.

• Experience working directly with clients in advisory or pre/post-sales technical capacities.

• Ability to articulate complex technical concepts to both technical and non-technical audiences.

• Demonstrated ability to operate independently with executive-level clients.

• Strong problem-solving, communication, and relationship management abilities.

• Experience supporting large, complex enterprise accounts.

• Familiarity with contemporary enterprise architectures, including cloud, identity, security, endpoint, virtualization, and integrations.

• Experience influencing technical decisions without direct authority.

• Previous experience in Customer Success, Architecture, or Professional Services organizations.

• Must be eligible to work in the USA; employment-based immigration sponsorship is not available.

🏝️ Benefits

• Employee ownership.

• Health insurance.

• 401k with matching contributions.

• Disability insurance.

• Paid time off.

• Growth opportunities.

• Eligibility for corporate bonus programs.