Life Sciences Program Manager – Program Executive

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Lead extensive and intricate customer engagements in the Life Sciences sector, encompassing multi-workstream transformations, strategic accounts, and enterprise implementations.

• Oversee the complete program P&L, including scope, budget, risk management, contractual commitments, and the comparison of bid versus delivered margin.

• Direct Salesforce project teams and cross-functional delivery teams, including third-party system integrators, without formal authority.

• Develop program strategy, management methodologies, governance structures, objectives, outcomes, and key performance indicators (KPIs).

• Act as the primary delivery contact for clients and Salesforce stakeholders at the CxO level.

• Facilitate steering committees and nurture executive customer relationships.

• Implement AI tools and agentic workflows to enhance delivery efficiency and improve customer outcomes.

• Spearhead AI and Agentforce transformations for drug commercialization, field engagement, as well as clinical and commercial operations.

• Promote the adoption and utilization of AI and agentic capabilities to achieve significant customer impact.

• Anticipate, alleviate, and manage delivery and customer risks, escalating issues with proposed solutions.

• Mentor and elevate the Salesforce Professional Services team members while contributing to delivery processes, artifacts, and methodologies.

• Cultivate and enhance business relationships with Sales, Success, Technology, Product, and Support teams to foster customer adoption and pipeline growth.

⛳️ Requirements

• Proven experience in utilizing AI productivity tools, automation, or agentic workflows in a professional services or program delivery setting, demonstrating measurable improvements in delivery efficiency or customer outcomes.

• Over 12 years of experience in professional services or consulting delivery, with direct responsibility for program execution regarding financials, risk, scope, and customer results.

• Established track record of leading large, complex programs with budgets exceeding $10M and achieving measurable results.

• At least 5 years of direct experience in the Life Sciences industry, encompassing pharma, biotech, medtech, or related fields.

• More than 5 years of experience leading large, cross-functional delivery teams across various geographies and workstreams, including third-party system integrators, without positional authority.

• Direct experience managing program financials at the engagement level, including forecasting, revenue control, earned value analysis, and analyzing delivered versus bid margins.

• Comprehensive knowledge of system development, implementation, and operational readiness in Life Sciences environments, with an understanding of regulated industry requirements.

• Demonstrated ability to manage steering committee and executive-level client relationships, including navigating challenging data-driven discussions regarding budget, resources, timelines, and outcomes.

• Exceptional executive presence and communication skills, both verbal and written, with the capacity to adjust messaging for technical, commercial, and regulatory audiences.

• Must be capable of functioning as a fully billable Independent Contributor (IC).

• Bachelor's degree is required.

• Expected travel is approximately 25%, varying based on customer needs.

🏝️ Benefits

• Access to AI tools and agentic workflows designed to enhance delivery and accelerate impact.

• Global education reimbursement program for Salesforce platform certifications.

• Comprehensive benefits and resources that support work-life balance and overall wellbeing.

• Reasonable accommodations provided during the application or recruitment process.

• AI agents and resources aimed at enhancing employee impact.