Lien Resolution Coordinator

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Initiate lien requests and manage follow-ups with agencies, lienholders, and payers, including portal-based tasks for Medicaid, Medicare, and other entities.

• Prepare and monitor document requests, such as records, itemized bills, and payment ledgers.

• Confirm provider, payer, and agency contact information and ensure it is up-to-date in the portal.

• Examine claims, billing, medical records, and legal documents to identify missing, duplicate, or inconsistent information.

• Execute file actions assigned by Strategists and facilitate the movement of files during handoffs.

• Assist Strategists with designated files, including participating in customer calls and taking notes.

• Draft correspondence, reduction requests, and dispute documents for Strategist review.

• Monitor settlement activities, deadlines, and follow-up tasks.

• Contribute to the development and refinement of team workflows and role standards.

• Collaborate with Agency Management by adhering to established standards and procedures during daily interactions with agencies and lienholders.

• Facilitate collaboration with medical review and audit processes during file management.

• Test new tools and research & development initiatives, providing practical feedback.

• Identify challenges, repetitive or manual processes, and propose improvements.

• Ensure accurate documentation of file activities in the portal in accordance with internal protocols and regulatory requirements.

⛳️ Requirements

• A minimum of 1 year of experience in lien resolution, personal injury, insurance, medical billing, or a related field.

• Excellent attention to detail with the ability to recognize inconsistencies and proactively raise concerns.

• A customer-centric approach and confidence in communicating with customers, providers, agencies, and payers via phone, email, and during calls.

• Proficient in clear and professional written communication, including the ability to draft correspondence.

• Organized with the capability to manage multiple files and priorities while adhering to deadlines.

• A commitment to continuous improvement.

• Comfortable working in a small, collaborative team where processes are still being defined, and willing to engage in problem-solving and implementation.

• Open to learning new tools and providing feedback during their development.

• Familiarity with case management software, Microsoft Office, or Google Workspace.

• Experience with Medicare, Medicaid, or other agency and payer portals is advantageous.

• A bachelor's degree is preferred.

• Candidates must be authorized to work in the United States without requiring employer-sponsored visa support now or in the future.

🏝️ Benefits

• Private Health Care Plan (Medical, Dental & Vision).

• Company contributions to Health Savings Accounts for high deductible health plan participants.

• Flexible Spending Accounts for Health and Dependent Care.

• Employer-funded Short-Term Disability Coverage.

• Optional Long-Term Disability, Life, Accidental Death & Dismemberment (AD&D), and Supplemental Coverage Options.

• 401(k) Plan with Company Match.

• Paid Time Off (including Vacation, Sick Time, and 10 paid Holidays).

• Parental Leave.

• Opportunity for a quarterly discretionary bonus.