Licensing Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately complete quotes, licensing contracts, and orders in accordance with established SLAs.

• Proactively communicate with stakeholders about the status of contracts, quotes, and orders.

• Ensure that customers adhere to contractual and licensing requirements.

• Manage the creation, submission, and confirmation of contracts and orders, including invoicing for Microsoft orders.

• Resolve discrepancies related to purchase order pricing, quoting, or contracts in a timely manner.

• Oversee Return Merchandise Authorization (RMA) requests.

• Identify and address licensing challenges, providing education to internal team members and customers as necessary.

• Promote continuous improvement by pinpointing workflow issues that affect customer support.

• Maintain high customer satisfaction ratings (NSAT & CSAT).

• Stay updated on Microsoft Licensing and process changes, both internally and externally.

• Deliver comprehensive sales and operational support through quoting, contract creation, order creation, and order management.

• Collaborate directly with Microsoft, internal sales teams, and customers to ensure a seamless experience.

⛳️ Requirements

• Located in the Philippines.

• Equipped with a dedicated home office for 100% Work From Home.

• Willing and able to work standard EST (US Eastern Standard Time) hours.

• Completion of post-secondary education is preferred.

• A minimum of 2 years of business experience in an IT-related field.

• Strong commitment to providing exceptional customer service.

• Excellent problem-solving abilities with a capacity to take ownership of issues and drive them to resolution.

• Capable of performing well under pressure and adjusting priorities as needed.

• High attention to detail.

• Knowledge of Microsoft Licensing is a plus.

• Proficient in MS Office tools (Outlook, Excel, PowerPoint, Word, Teams).

• Familiarity with SFDC and SAP is an asset.

🏝️ Benefits

• Work From Home (100% Remote).

• Dedicated home office setup.

• EST working hours.