Licensed Healthcare Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both inbound and outbound communications with current Medicare members, emphasizing retention, education, and problem resolution.

• Assist members in navigating their coverage options and the subsequent steps without applying pressure tactics.

• Achieve performance benchmarks related to call quality, member interaction, retention metrics, and adherence to schedule.

• Maintain up-to-date communication with your supervisor and team members.

• Participate in team meetings and training sessions throughout the season.

• Complete training from Monday to Friday.

• Transition to a designated production schedule when AEP commences, which includes working at least one weekend day each week.

• Engage seasonally during AEP/OEP, with the possibility of extended opportunities based on client requirements.

⛳️ Requirements

• Possession of an active Health or Health & Life license.

• A minimum of 1 year of experience with Medicare.

• Proficient in utilizing multiple software systems.

• Excellent communicator with a service-oriented mindset.

• Availability to work a schedule that includes at least one weekend day during AEP.

• Home office setup that fulfills remote work criteria.

• Willingness to undergo a background check.

• Basic computer proficiency and technology knowledge.

• Preferred experience in telesales or contact center environments.

• Familiarity with Medicare Advantage, retention initiatives, or loyalty-based outreach is preferred.

🏝️ Benefits

• Seasonal incentive opportunity ranging from $500 to $1,000 based on quality, retention, and member engagement.

• Compensation for training time.

• Coverage for AHIP certification costs.

• Non-resident licenses and their renewals are covered.

• Continuing education credits available.

• Opportunity to work remotely/from home.