Licensed Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver timely, precise, and responsive information and assistance to policyholders and agents concerning Personal Lines products, plans, and programs.

• Effectively resolve policy-related issues independently within the designated scope.

• Elevate issues as necessary.

• Recognize, evaluate, and take ownership of customer policy requirements.

• Foster high levels of customer satisfaction, contribute to business growth, and enhance retention.

• Participate in comprehensive full-time paid training from Monday to Friday, 9:00am to 5:30pm EST.

• Begin subsequent shifts between 11:30am and 1:00pm EST, including a weekend rotation.

⛳️ Requirements

• An active P&C Producers insurance license is REQUIRED.

• A minimum of 2 years of relevant Customer Service experience is essential.

• An Associate's degree or over 1 year of experience in the insurance field is preferred.

• Capability to review, document, and organize written information from diverse sources without a specified format.

• Outstanding communication and interpersonal abilities.

• Reliable internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps.

• A quiet, secure, distraction-free workspace is necessary.

• Consistent attendance and active participation during mandatory training sessions.

• Weekend rotation required following onboarding and training, including one weekend day and an alternate mid-week day off.

• Candidates must not reside in NY, CA, AK, HI, NM, or IL.

🏝️ Benefits

• Paid training program.

• All necessary equipment provided.

• Flexible Time Off Annual Accrual: 15 days.

• Flexibility in the workplace.

• Opportunities for professional development.

• Access to Employee Resource Groups.

• Benefits that support overall life and well-being.

• Potential for commission and/or bonus earnings as part of the compensation plan.