Level 3 Engineer, Microsoft 365 Specialist

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Design, set up, and continuously enhance internal IT systems, tools, and service delivery capabilities.

• Build and manage RMM environments, facilitating the transition to NinjaOne alongside existing TeamViewer functionalities.

• Configure and improve PSA platforms and operational workflows.

• Provide Level 1, Level 2, and Level 3 technical support, as well as incident triage and management.

• Implement and manage Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management environments.

• Configure Microsoft Purview, focusing on data loss prevention and information/document classification.

• Implement and maintain Microsoft 365 and SaaS backup solutions.

• Ensure secure administration across multiple Microsoft 365 tenants.

• Evaluate and audit internal and client environments, identify gaps, and implement structured improvements.

• Support Microsoft Azure and systems engineering activities, including provisioning virtual machines and terminal servers.

• Configure and support Ubiquiti UniFi networking as well as Lenovo and HP desktop devices.

• Create and maintain technical documentation, implementation records, standards, procedures, and change logs.

• Apply IT service management and change management practices.

• Strengthen client environments against cybersecurity standards and controls, including SMB1001 Gold where applicable.

• Investigate practical applications of AI and automation to enhance processes, service delivery, and client outcomes.

• Proactively identify priorities and suggest improvements with minimal day-to-day supervision.

⛳️ Requirements

• A minimum of five years of relevant experience in IT engineering, systems administration, or technical support.

• Proven Level 3 proficiency within Microsoft 365 environments.

• Practical experience with Intune, Conditional Access, Windows Autopilot, and Microsoft Purview.

• Prior experience in a managed services provider setting.

• Capability to design, implement, and support production systems.

• Strong experience in Level 1, Level 2, and Level 3 incident triage and incident management.

• Experience in configuring or enhancing RMM and PSA platforms and workflows.

• Working knowledge of networking, endpoint management, identity security, backup, and SaaS administration.

• Ability to audit technology environments, identify deficiencies, and provide structured remediation.

• Excellent written and verbal communication skills in English.

• Strong expertise in Microsoft 365 administration and security.

• Experience with mobile device management, data loss prevention, and information/document classification.

• Familiarity with RMM and remote support platforms.

• Experience in configuring PSA platforms and service management workflows.

• Experience supporting Ubiquiti UniFi networking and Lenovo and HP desktop environments.

• Comprehensive understanding of SaaS concepts, cybersecurity controls, and secure administration practices.

• Relevant Microsoft certifications or equivalent demonstrable technical expertise.

• Practical knowledge of IT service management and change management.

• Methodical, proactive, self-directed, detail-oriented, and reliable in managing privileged access.

🏝️ Benefits

• Receive payment in Australian Dollars.

• Medical insurance from day one for you and your spouse (or parents if unmarried).

• Generous OPD coverage for all your medical needs, including doctor visits.

• Home office setup allowance.

• Internet allowance.

• Gym and wellness allowance.

• Regular team events and engagement activities.

• Diji Assist – mental health and counseling support.

• Reimbursement for industry certifications.

• Open-door culture where ideas and feedback are valued.

• Flexible work arrangements – home or office.

• Rewards and recognition programs.

• Christmas and financial year-end celebrations.