Level 2 Desktop Support Engineer

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Manage incidents and requests via ServiceNow tickets

• Address incidents or escalate them with appropriate analysis and supporting documentation

• Create and maintain documentation and procedures

• Evaluate and test hardware, technical software, and business applications

• Deliver Level 2 support for desktop environments

• Develop technical solutions for both physical and virtual desktop environments

• Analyze the implications of integrating hardware and software

• Compose instructions and track the progress of assigned topics

• Keep related documentation up-to-date on a regular basis

• Engage in on-call rotations and perform tasks outside of standard business hours

⛳️ Requirements

• Familiarity with or experience in Windows 10

• Familiarity with or experience in Office 365

• Expertise in incident management

• Ability to write technical documentation

• Skills in desktop troubleshooting

• Proficiency in written and spoken English

• Strong self-sufficiency and attention to detail

• A sense of curiosity and a collaborative team spirit

• Knowledge of Microsoft 365

• Experience with SCCM

• Proficiency in ServiceNow

• Skills in PowerShell

• Master's degree in Desktop Engineering

🏝️ Benefits

• Availability of remote work days upon request from the employer or client

• Participation in on-call rotations and tasks outside of regular business hours

• Engagement in technology monitoring and keeping abreast of industry advancements

• Opportunities to work with a prominent European digital services provider active in 19 countries