Lending Manager – Front End

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance the performance of the remote Loan Assistant team.

• Communicate weekly, monthly, quarterly, and annual objectives for the team and the organization, ensuring accountability among team members.

• Foster camaraderie and collaboration through virtual team meetings and regular individual check-ins.

• Conduct virtual training sessions for new Loan Assistants.

• Act as the primary resource for escalations, inquiries, and exceptions within the team.

• Provide mentorship to individuals both within and outside the team.

• Maintain documentation of conversations in the HRIS and promote ownership among team members.

• Oversee the bridge loan pipeline from setup through initial disclosure, submission, and post-closing stages.

• Guide the team, offer feedback, and manage workloads to ensure adherence to company SLAs.

• Assist with post-closing reviews.

• Address loan findings in collaboration with the responsible team members.

• Collaborate with Sales, Underwriting, and Closing departments to deliver timely and accurate services.

• Gather quarterly team scorecard data to monitor KPIs and quality metrics.

• Identify process and policy discrepancies in partnership with the Director of Lending Operations.

• Draft or revise procedures for review, training, and implementation.

• Establish best practices and modify workflows to align with company KPIs.

• Engage in ad hoc projects and provide support as necessary.

⛳️ Requirements

• Minimum of 10 years of relevant mortgage experience, including 5 or more years managing a fully remote team.

• Experience overseeing mortgage loan processing and/or post-closing teams.

• Proven history of coaching teams and driving their success.

• Familiarity with federal, state, and local mortgage regulatory compliance.

• Excellent written and virtual communication skills.

• Ability to keep a distributed team aligned, engaged, and accountable through tools such as Slack and video conferencing.

• Strong emphasis on customer service.

• Keen attention to detail.

• Commitment to promoting diverse, equitable, and inclusive practices.

• High school diploma or equivalent experience.

• Capability to consistently operate a computer.

• Proficiency in communicating and exchanging accurate information via telephone or internet video applications.

• Ability to perform essential job functions with or without reasonable accommodation.

🏝️ Benefits

• 100% remote work environment.

• Comprehensive medical, dental, and vision benefits for full-time employees starting on the first day of employment.

• Flexible Paid Time Off for full-time employees.

• 12 weeks of paid parental leave for the birthing parent.

• 6 weeks of paid parental leave for the non-birthing parent.

• Annual allocation of $1,000 for professional development.

• Life, Accidental Death & Dismemberment, and Disability insurance for full-time employees.

• 401K plan (noncontributory by Knock) for all employees.

• $75 monthly allowance for health and wellness expenses.

• Up to $400 monthly for co-working space for eligible employees.

• $100 monthly allowance for home internet, mobile phone, or other communication devices.

• $2,500 referral bonus for eligible employees.

• Company incentive plan (bonus).