Legal Services Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the intake, evaluation, and coordination of Legal Services cases, focusing primarily on counter affidavit cases.

• Assess case needs and determine suitable service lines.

• Coordinate with qualified medical experts to ensure accurate, complete, and timely outputs.

• Act as the main Operations contact for clients utilizing Legal Services.

• Manage client relationships and provide updates on case progress.

• Collaborate with attorneys, adjusters, physicians, Sales, and internal teams to address needs and resolve escalations.

• Ensure the quality and accuracy of legal reports, counter affidavits, testimony packages, physician credentials, and supporting documents.

• Verify that deliverables align with client guidelines, company standards, and legal and jurisdictional requirements.

• Manage updates to templates, workflows, and training in response to significant legal changes.

• Oversee the operational aspects of case assignments, turnaround times, testimony and deposition coordination, urgent requests, and pending deliverables.

• Identify workflow challenges and handle competing priorities effectively.

• Assist with fee schedules, case estimates, and expert fees.

• Review and rectify billing discrepancies, including incorrectly bundled, unbundled, duplicate, or unnecessary charges.

• Address service issues, pricing inquiries, and operational conflicts.

• Aid in client retention, explore new business opportunities, expand service lines, and enhance physician and reviewer relationships.

• Enhance internal processes, operational efficiency, service delivery, and client satisfaction.

⛳️ Requirements

• Paralegal certification or medical certifications.

• Outstanding written and verbal communication skills, professional judgment, discretion, relationship-building capabilities, and conflict-resolution abilities.

• Strong critical thinking and independent case assessment skills; capability to interpret complex instructions, identify risks, and determine appropriate escalation paths.

• Exceptional organization, prioritization, time management, and follow-through skills in a high-volume, deadline-driven environment.

• Familiarity with clinical and legal review workflows, expert credentials, report quality standards, and company service offerings.

• Ability to coordinate efficiently across clients, physicians, attorneys, adjusters, Sales, Operations, Management, and Finance.

• Previous experience in a healthcare, medical, legal, or insurance-related field is preferred.

• Prior experience in coordinating medical-legal services, independent medical reviews, counter affidavits, depositions, testimony, or litigation support is preferred.

• Knowledge of medical terminology, medical records, clinical documentation, and physician review processes.

• Experience collaborating with attorneys, insurance adjusters, healthcare providers, medical experts, or legal professionals.

• Understanding of legal documentation, jurisdictional requirements, medical record reviews, or insurance claims procedures.

• Familiarity with case management systems, electronic medical records (EMR), and document management platforms.

• Previous experience in client-facing operations, account management, quality assurance, or service-line coordination.

• Capability to provide and maintain your own internet services.

• Ability to ensure an uninterrupted internet connection.

🏝️ Benefits

• Medical, dental, and vision coverage for employees and their families.

• Voluntary life insurance options for employees, spouses, and children.

• Voluntary plans for hospital indemnity, critical illness, accident indemnity, and pet insurance.

• Basic life insurance provided at no cost.

• Short-term disability coverage at no cost.

• Long-term disability coverage at no cost.

• Generous paid time off policy.

• 401(k) plan with company matching contributions.

• Apple equipment provided for remote workspaces.

• Media stipend for remote work environments.

• A collaborative remote work culture.

• Opportunities for professional growth.

• Fulfilling work that supports the healthcare sector.

• Comprehensive benefits package.

• A strong commitment to employee development.