Legal Operations Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Manage the complete lifecycle of customer contracts, encompassing SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and associated commercial documents.

• Supervise contract intake, review, approvals, redline coordination, execution, retention, and archival processes.

• Ensure that all contractual documentation is thorough, appropriately approved, and aligned with established contracting standards and processes.

• Facilitate the effective transition of executed contracts to downstream business teams.

• Assess Statements of Work and related commercial documentation for thoroughness, consistency, operational readiness, and compliance.

• Analyze and enhance contracting workflows in collaboration with Legal, Sales, Service Delivery, and other stakeholders.

• Identify process bottlenecks and implement scalable solutions to enhance efficiency, visibility, and cycle times.

• Propel automation initiatives that minimize manual tasks and enhance stakeholder experience.

• Establish and uphold service-level expectations and operational controls.

• Act as the primary liaison between business stakeholders and the Legal team.

• Coordinate contract reviews, identify issues, escalate risks, and resolve contractual matters.

• Review and manage the negotiation of customer MSAs, SOWs, amendments, and other commercial agreements.

• Recognize and escalate contractual, operational, and commercial risks.

• Support approval matrices, playbooks, templates, and contracting standards.

• Provide guidance on contract processes and issue resolution.

• Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success teams.

• Serve as the business owner for contract lifecycle management processes and related systems.

• Manage and optimize contract workflows within CLM and Salesforce.

• Maintain contract repositories, reporting, documentation standards, and data integrity.

• Develop reports to pinpoint bottlenecks and process inefficiencies.

• Lead and mentor the Contract Operations team.

• Set team priorities, manage workloads, and define performance expectations.

• Foster accountability, continuous improvement, and exceptional customer service.

• Enhance contract turnaround times while ensuring compliance and quality.

• Increase visibility and accountability throughout the contracting process.

• Streamline workflows through automation and process simplification.

• Strengthen the adoption of CLM and Salesforce contracting processes.

• Cultivate partnerships across Sales, Finance, Service Delivery, and Operations.

• Develop a scalable Contract Operations function to support company growth.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 5+ years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a related field.

• Experience in supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements.

• Proven experience with customer contracts, SOWs, Change Orders, and commercial agreements.

• Strong familiarity with Salesforce and contract-related business processes.

• Experience working with or administering a Contract Lifecycle Management (CLM) platform.

• Excellent project management, stakeholder management, and process improvement skills.

• Outstanding organizational, communication, and problem-solving capabilities.

• Preferred: Experience with DocuSign CLM or similar CLM platforms.

• Preferred: Background in technology services, managed services, consulting, or SaaS organizations.

• Preferred: Experience in implementing workflow automation and process optimization initiatives.

• Preferred: Knowledge of AI-enabled workflow and contracting solutions.

• Shift availability from 9 a.m. to 6 p.m., Monday to Friday.

• Proficiency in English within the company.

🏝️ Benefits

• Swiss Medical: SMG-30 (family members included).

• AWS and Azure certifications.

• Happy club: Pedidos Ya Internet and connectivity.

• Competitive salary and benefits.

• Proficiency in English within the company.

• Flexibility to work remotely.

• An engaging learning environment for personal development.

• Comprehensive group benefits tailored to meet your and your family’s needs.

• Flexibility in scheduling.

• Time off as needed.

• Casual work environment.

• Some travel may be required.