Legal Financial Support Service Billing Supervisor

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the delivery of financial support services and ensure high-quality service

• Manage staffing levels and workflow volumes, allocating resources by shift or service line

• Balance the workload for billing

• Handle employee recruitment, onboarding, training, development, succession planning, and off-boarding

• Recognize and address additional training requirements

• Track client inventory balances and facilitate timely billing and accounts-receivable follow-up

• Ensure smooth workflow from proforma creation to invoice collection, including necessary reviews and approvals

• Act as the primary contact for team members' daily inquiries and concerns

• Address customer questions and resolve escalated client issues

• Inform clients and managers about significant issues and suggest solutions

• Liaise with the law firm regarding aged balances and escalate problematic accounts

• Keep up-to-date with client billing and payment terms, discounts, and preferences

• Generate administrative reports and manage people- and production-related processes

• Assist the manager with P&L activities and oversee overtime and time-off implications

• Ensure prompt transfer of e-billed invoices to the e-billing vendor

• Adhere to company and client policies, SLAs, and quality standards

• Develop growth plans and challenging assignments with the manager

• Establish goals, determine priorities, and provide continuous performance feedback

• Support monthly Client Service Reviews or Quarterly Business Reviews

• Maintain an understanding of client businesses and their service impacts

• Promote cross-training and teamwork to enhance client service delivery

⛳️ Requirements

• An associate or bachelor’s degree is required, preferably in Business, Finance, or a related field; relevant experience may substitute for education

• At least five years of billing experience in a law firm or professional organization is required; six or more years is preferred

• A minimum of three years' experience supervising all or part of the billing function in a professional services environment is preferred

• Outstanding customer service and exceptional verbal, written, leadership, and interpersonal skills

• Proficient in 3E, Elite, or Aderant and an industry-standard collection software tool

• Skilled in MS Excel, including pivot tables, charts, graphs, and formulas; proficient in MS Word and PowerPoint

• Familiar with legal terminology and document formats used in legal contexts

• Capable of multitasking and meeting tight deadlines

• Strong organizational and time-management abilities

• Ability to foster team collaboration and take ownership of projects and assignments

• Excellent verbal and written communication skills

• Detail-oriented

• Successful completion of a pre-employment background check and drug screening is required

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Disability insurance

• 401(k) with company match

• Life insurance

• Voluntary supplemental insurance coverages

• Parental leave

• Adoption assistance

• Tuition assistance

• Employer/partner discounts

• Participation in bonus, commission, or incentive programs may be available depending on the role