Legal Document Production Lead

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Guide, mentor, and support a team of specialists in legal document production.

• Establish clear expectations and performance benchmarks.

• Facilitate regular one-on-one meetings, team discussions, and performance evaluations.

• Offer hands-on assistance with intricate or high-stakes document production tasks.

• Manage daily team operations, including workload planning, task delegation, and service delivery.

• Ensure precision, output quality, and turnaround times are maintained.

• Serve as the primary escalation point for workflow issues, quality concerns, and client expectations.

• Guarantee that both individual and team objectives and Service Level Agreements (SLAs) are achieved or surpassed.

• Advocate for best practices and the integration of new technologies and tools.

• Track productivity, quality metrics, and overall team performance.

• Investigate discrepancies and address challenges in a constructive manner.

• Identify and enact improvements in workflow and processes.

• Keep process documentation up to date and promote knowledge sharing among team members.

• Follow up on client inquiries and concerns.

• Represent client issues to the account manager when necessary.

• Develop and nurture day-to-day relationships with clients.

• Assist in service reviews and contribute to favorable client outcomes and long-term partnerships.

⛳️ Requirements

• Demonstrated ability to lead, coach, and nurture a team in a high-standard, client-centric environment.

• Strong organizational skills and effective workload management capabilities.

• Exceptional communication skills.

• Proactive in identifying opportunities for process enhancements.

• High level of attention to detail and a strong commitment to accuracy.

• Strong analytical and decision-making abilities.

• Capacity to monitor team performance, provide constructive feedback, and encourage ongoing learning.

• Comfortable with adopting new technologies and tools.

• At least 3+ years of experience in legal document production.

• A minimum of 2+ years of experience in team management.

• Experience in producing, reviewing, and managing complex documents, including advanced Word functionalities (styles, templates, tracked changes, formatting).

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Familiarity with legal/document tools such as PDFdocs, DocuSign, and digital dictation software.

• Proven experience in meeting tight deadlines while ensuring accuracy.

• Established record of fostering constructive working relationships and collaborating effectively within a team.

• Adaptable and flexible in a fast-paced setting.

• Ability to balance operational oversight with hands-on support.

🏝️ Benefits

• Competitive salaries.

• Full-time, remote work opportunities.

• Flexitime initiative: work during your most productive hours (core hours: 10:00-16:30 GMT).

• 33 days of holiday leave.

• Department incentives.

• Employee Assistance Programme.

• Career development opportunities.

• Flexible working arrangements.

• Meaningful career progression.