Legal Assistant / Client Support Analyst – phones

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the initial point of contact via phone or email.

• Provide updates and respond to client inquiries.

• Transfer intricate calls internally, take messages, and escalate complex emails.

• Collaborate directly with legal teams on complicated matters.

• Advance cases by following up with clients, other law firms, and third parties for necessary documents and information.

• Upload legal documents and information into Juno’s system.

• Ensure an outstanding client experience through clear, timely, and jargon-free communication.

• Manage inbound phone calls as the primary daily responsibility.

⛳️ Requirements

• Recent experience within the last 12 months in an estate agency or legal role in residential conveyancing.

• Background in residential conveyancing as a paralegal or legal assistant, or experience in estate agency sales progression.

• Comfort and proficiency in speaking with clients and managing high-volume inbound phone calls.

• Availability to work standard full-time hours from 9am-6pm, Monday to Friday.

• Must currently reside in the UK with Right to Work authorization.

• Capability to work from home with commitment, focus, and minimal distractions.

• Childcare arrangements must be established for all working hours.

• A law degree is not mandatory; it is considered an advantage.

🏝️ Benefits

• Flexible working patterns and hours.

• Option to work from home.

• Full-time working hours from 9am-6pm, Monday to Friday.

• Opportunities for career advancement within Juno, including progression to Paralegal, Partnerships Associate, and Workflow Developer roles.

• Practical experience in property law and conveyancing.

• Supportive team environment.

• Promotion of a healthy work–life balance.