This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Upload, categorize, and arrange documents in the correct digital folders.

• Ensure folders within the organization’s internal system are maintained accurately and systematically.

• Perform follow-up calls with current clients as necessary.

• Dispatch invoices and payment details to clients.

• Assist in the collection of consultation payments through LawPay when designated.

• Communicate with empathy and understanding when supporting individuals facing challenging situations.

• Direct potential new clients to the appropriate intake team member.

• Provide general administrative assistance to the team.

• Safeguard confidential client and case information.

• Act as the first point of contact for incoming callers.

• Elevate documents, inquiries, and client issues to the relevant team member.

• Professionally handle calls and collect pertinent background information.

• Request and obtain documentation from both prospective and existing clients.

• Clarify which documents callers need to submit.

• Pose initial screening questions related to the caller’s location and type of case.

⛳️ Requirements

• Full-time availability during Eastern Time business hours is mandatory.

• Working hours are from 8:00 a.m. to 5:00 p.m. Eastern Time.

• Proficiency in English and strong verbal communication skills are essential.

• Ability to manage approximately 16 to 30 calls daily is required.

• Must be capable of learning and adhering to the organization's internal folder management system.

• Experience in handling professional phone calls is preferred but not mandatory.

• Legal experience is not a requirement.

• Familiarity with Grasshopper, LawPay, and Dropbox is preferred.

• This position does not entail email or calendar management.

🏝️ Benefits

• Opportunity to work remotely.

• Certified as a Great Place to Work environment.