Leave of Absence Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the administration of the Company’s leave of absence programs, which include FMLA, state and local leave, paid family and medical leave, parental leave, military leave, personal leave, and Company-sponsored leaves.

• Collaborate with brokers and vendors to assess plan performance, ensure high-quality service, and enhance cost-effectiveness.

• Provide guidance to employees and managers regarding leave eligibility, documentation, benefits continuation, pay coordination, and return-to-work expectations.

• Prepare leave notices, certifications, designation communications, payroll coordination, and other related documentation.

• Maintain leave records within HRIS and leave-management systems; track leave balances, intermittent leave usage, and return-to-work dates.

• Work alongside Payroll, Benefits, HR Business Partners, managers, and external leave vendors.

• Stay updated on changes in federal, state, and local leave laws and recommend necessary process or policy updates.

• Create reports and identify trends, risks, and opportunities to enhance the leave experience and operational efficiency.

• Oversee the ADA interactive process, review medical documentation, evaluate accommodations, document decisions, and monitor their effectiveness.

• Coordinate workers’ compensation claims, communications, reporting, documentation, and arrangements for return-to-work or transitional duties.

• Assist with emergency-response efforts and employee continuity during natural disasters or other events.

• Collaborate with HR leadership, business continuity teams, Payroll, Benefits, and managers to support affected employees.

• Maintain emergency-response communications and procedures for employees.

• Securely gather, track, and manage employee vaccination records.

• Act as the primary HR contact for safety tickets and partner with the Safety team on communications, incident follow-up, and compliance initiatives.

• Serve as a cross-trained backup and actively contribute to the role of Benefits Manager.

• Assist with special projects as required.

⛳️ Requirements

• In-depth knowledge of ERISA, ACA, HIPAA, COBRA, FMLA, ADA, and other relevant laws.

• Experience working with medical leave and disability vendors; understanding of best practices in leave case management.

• Proven experience in managing workers’ compensation processes and coordinating return-to-work programs.

• Strong understanding of federal, state, and local employment laws related to leave, accommodations, workers’ compensation, and benefits continuation.

• Familiarity with HRIS, leave-management platforms, and case-management or ticketing systems; experience with UKG is preferred.

• Ability to handle sensitive and confidential information with sound judgment, discretion, and professionalism.

• Excellent organization, follow-through, communication, and customer service skills.

• Capability to independently manage a high volume of cases, prioritize competing demands, and convey complex requirements in clear, compassionate terms.

• Bachelor’s degree in Human Resources, Business Administration, or a related field; an equivalent combination of education and relevant experience will be considered.

• Over 5 years of progressive experience administering employee leaves of absence, including FMLA, ADA accommodations, and state and local leave programs.

• Experience in participating in or supporting HR, leave management, benefits, or related vendor implementations is preferred.

• Must be able to work remotely within the United States.

• Care Access is currently unable to sponsor work visas.

🏝️ Benefits

• Paid Time Off (PTO) and Company Paid Holidays.

• 100% Employer-paid medical, dental, and vision insurance plan options.

• Health Savings Account and Flexible Spending Accounts.

• Bi-weekly employer contributions to HSA.

• Company-paid Short-Term Disability and Long-Term Disability.

• 401(k) Retirement Plan with Company Match.

• Less than 10% travel; occasional planned travel may be required.