Learning Experience Designer

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Design, develop, and assess learning experiences from the initial needs analysis through to implementation and measurement.

• Create training materials for back-office, non-phone, and vendor-facing teams, including e-learning, instructor-led training, virtual sessions, videos, job aids, and performance support resources.

• Collaborate with business leaders, supervisors, team coaches, and subject matter experts to gain insights into operational workflows and learning needs.

• Conduct on-site observations, job shadowing, and side-by-side assessments to understand employee tasks and identify opportunities for improvement.

• Convert observations and business requirements into practical learning solutions that enhance real-world performance.

• Suggest learning formats based on business goals, audience needs, complexity, timelines, and available resources.

• Facilitate the adoption of new tools, processes, and working methods through learning materials and change support initiatives.

• Work alongside supervisors and team coaches to integrate learning into daily workflows and reinforce skills.

• Utilize adult learning principles and instructional design methodologies to create engaging, effective, and accessible learning experiences.

• Leverage learning technologies and AI-enabled tools to enhance content development and delivery.

• Assess learning effectiveness and refine training materials, employee performance, and business results.

• Uphold instructional design standards and quality across all deliverables.

• Operate independently at an FBS hub while coordinating with the broader CAS Training Design team and adhering to established standards.

• Share expertise in instructional design and best practices with subject matter experts and business partners.

⛳️ Requirements

• Experience in instructional design, learning experience design, training development, or a related discipline.

• Strong grounding in instructional design principles and knowledge of adult learning theories.

• Experience in crafting learning solutions for operational teams, especially in back-office, non-phone, or vendor-facing settings.

• Proven ability to conduct needs analysis, identify performance gaps, and translate business requirements into effective learning solutions.

• Experience producing learning materials such as e-learning modules, instructor-led training, videos, job aids, and performance support resources.

• Capability to conduct job shadowing, observe employees in their work environments, and leverage findings to enhance learning solutions.

• Excellent stakeholder management and communication skills, with the ability to cultivate effective relationships with supervisors, team coaches, and subject matter experts.

• Ability to work autonomously, prioritize tasks, and deliver high-quality results while collaborating with a larger team.

• Proficient in English, with the ability to communicate effectively with international stakeholders.

• Familiarity with learning technologies and digital content development tools.

• Experience in supporting change management, process adoption, or operational transformation is advantageous.

• A Bachelor's degree is preferred in Instructional Design, Learning Design, Adult Learning, Educational Technology, Human-Centered Design, Learning Analytics, or a related field.

• Knowledge of accessibility standards, Universal Design for Learning, performance improvement, service design, or technical documentation is a plus.

• CV must be submitted in English.

• Valid, local legal authorization to work in the country where the role is based at the time of hire; FBS does not sponsor or obtain work authorization unless explicitly stated.

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive benefits package

• Career development and training opportunities

• Flexible work arrangements

• Dynamic and inclusive work culture within a globally renowned group

• Private Health and Dental Insurance

• Pension Plan

• Meals tickets

• Life Insurance