Learning & Development Program Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Act as the main administrator for Litmos LMS, referred to internally as Civista University.

• Oversee user management, roles, permissions, system configurations, course assignments, learning paths, and curricula.

• Ensure system organization, data integrity, accurate reporting, and completion records are maintained.

• Upload and manage SCORM content, e-learning modules, videos, and multimedia educational assets.

• Administer evaluations, assessments, and track completion progress.

• Provide support to end-users, troubleshoot technical problems, and manage the Civista University mailbox along with learner inquiries.

• Generate and distribute reports for quarterly business requirements, audits, compliance, Human Resources, and stakeholders.

• Monitor engagement and usage metrics, suggesting enhancements to the learner experience.

• Keep abreast of LMS updates and improvements, recommending new features or capabilities.

• Collaborate with the LMS vendor and take part in routine system review meetings.

• Work alongside business partners to create and implement LMS-related solutions.

• Design and develop interactive learning experiences utilizing adult learning and instructional design principles.

• Convert business requirements into learning objectives, structured programs, and actionable training solutions.

• Create digital learning experiences using Articulate Rise, LMS modules, job aids, microlearning, videos, quizzes, and reinforcement activities.

• Partner with subject matter experts and facilitators to generate accurate, relevant, and engaging learning content.

• Produce multimedia content, including video clips and microlearning modules.

• Develop reinforcement and follow-up strategies that support knowledge retention and application.

• Continuously enhance content based on learner feedback, engagement, and performance data.

• Ensure that learning content aligns with Civista’s brand, culture, strategic goals, business objectives, and leadership expectations.

• Serve as a liaison between Civista and external learning vendors.

• Consult with stakeholders to grasp learning needs and suggest suitable solutions.

• Coordinate with vendors and internal partners to implement and enhance learning programs and platforms.

⛳️ Requirements

• A Bachelor’s degree in business, organizational development, instructional design, human resources, information technology, or a related field is preferred; equivalent experience will be considered.

• Two to five years of experience in Learning & Development, training, instructional design, or a similar area.

• Practical experience in administering an LMS; familiarity with Litmos is preferred.

• Experience with e-learning development tools, such as Articulate Rise or a comparable platform.

• Strong grasp of instructional design and adult learning principles.

• Proficiency in Microsoft 365 and various learning technologies.

• Excellent organizational, analytical, project management, and problem-solving abilities.

• Capability to troubleshoot technical issues and handle multiple projects and deadlines effectively.

• Outstanding written and verbal communication and stakeholder engagement skills.

• High attention to detail and dedication to providing a positive learner experience.

• Must reside within the Civista Bank operating footprint.

• Ability to sit for extended periods and engage in work that requires prolonged screen time and sustained focus.

• Proficiency in effective communication, both in writing and verbally.

🏝️ Benefits

• Occasional travel may be necessary for meetings or training sessions.

• Equal opportunity employment statement addressing race, gender, disability, and veteran status.