Learning Coach – Clindoc/Ambulatory

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with internal teams and external partners to enhance, personalize, and optimize operational workflows across OCHIN member organizations.

• Assess healthcare clinic workflows and offer strategic insights to member leadership.

• Engage with executive-level stakeholders on workflow evaluations, optimization prospects, strategic decision-making, and member involvement.

• Provide interactive training through personalization labs, what-to-do sessions, on-site support, and cohort-based learning during and following Epic go-lives.

• Offer coaching on workflows, optimization advice, and best-practice suggestions.

• Assist members and internal stakeholders in navigating operational transformations and change management strategies.

• Design, develop, and enhance educational programs, training materials, lesson plans, and instructional aids.

• Gather and analyze feedback and learning data to enhance learning activities, workflow adoption, and training effectiveness.

• Work in conjunction with HCCN, Clinical Informatics, Research, and other departments on special projects, grant initiatives, and workflow enhancements.

• Configure Epic system components and document relevant system changes and improvements.

• Mentor and guide peers and new team members.

• Travel to facilitate Go-Live installations or training sessions.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 5 years of experience in a similar or relevant role is required.

• A total of 10 years of applicable experience is preferred.

• Epic Certification/Accreditation/Proficiency must be obtained within 6 months of hire.

• At least 3 years of Epic ClinDoc training is necessary.

• Experience in supporting Epic users is preferred.

• Must be legally authorized to work in the United States on a permanent basis at the time of application.

• This position does not qualify for employment visa sponsorship either now or in the future.

• Ability to work independently and efficiently from a home office environment.

• Access to high-speed internet service is required.

• A distraction-free workplace is essential.

• Proficiency in reading, speaking, writing, and understanding English is required.

• Must be able to be on camera for all virtual meetings.

• Willingness to travel nationally, up to 20% based on business needs.

• Completion of a 50–60-minute competency assessment is required prior to the team interview.

🏝️ Benefits

• Competitive compensation package.

• Support for maintaining work-life balance.

• Opportunities for professional growth and advancement.

• Fully remote work from home.

• Comprehensive benefits package.

• Virtual home-office environment.

• Requirement for high-speed internet service.

• Support for nationwide travel for Go-Live installations or training.