Learning and Development Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Take full ownership of the care team training program from start to finish, encompassing strategy, onboarding, practical application, assessments, and ongoing enhancements.

• Monitor the ramp-up progress of each new hire, identifying those who are on target and areas where improvements are needed.

• Leverage quality audits, performance metrics, and feedback from managers to pinpoint training deficiencies and develop effective solutions.

• Keep training materials up-to-date as treatments, services, and workflows evolve.

• Collaborate with Pharmacy Operations, Clinical teams, QA, care team leaders, and subject matter experts to ensure content accuracy.

• Guarantee that training is prepared and ready to be delivered when the business requires a class.

• Initially act as the sole trainer, prioritizing tasks and implementing initiatives independently.

• There may be opportunities to expand into organization-wide training and to lead a team of trainers.

⛳️ Requirements

• Self-motivated with a proven history of managing a program from strategy through execution and improvement.

• Experience in designing and conducting training for high-volume support or care teams, preferably within the healthcare or telemedicine sectors.

• Proficient in utilizing performance or quality data to identify gaps and assess the effectiveness of training.

• Excellent presentation, communication, and facilitation abilities.

• Demonstrated capacity to navigate challenging situations with composure and professionalism.

• Strong organizational skills and the ability to juggle multiple projects and deadlines.

• Familiarity with learning management systems and training tools is essential.

• Finalists will be required to complete a brief case study and present their findings to the team.

• Submit a resume and cover letter that showcases relevant experience and enthusiasm for the position.

🏝️ Benefits

• A remote-first work culture.

• Competitive salary and equity options.

• Comprehensive health, dental, and vision insurance.

• Short-term disability and basic life insurance coverage.

• Flexible Spending Accounts (FSAs).

• Lifestyle Spending Accounts (LSAs).

• Paid federal holidays.

• Uncapped paid time off for exempt employees.

• Budget for necessary technology tools, including a laptop, monitor, and/or specialized software.

• Company-sponsored activities, both virtual and in-person.

• Waived membership fees for team members utilizing Hone products.