Learning Administrator, LMS & Training Coordination

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Oversee and manage learning activities within the Learning Management System, including enrollments, course assignments, schedules, and learner records.

• Organize training events and learning programs, ensuring that all logistical requirements are fulfilled accurately and punctually.

• Provide assistance to instructors, facilitators, and stakeholders before, during, and after training sessions.

• Prepare for training sessions by coordinating participant communications, materials, virtual meeting setups, and administrative tasks.

• Maintain records of learner data, attendance, completions, and training documentation.

• Create and distribute reports to support business needs and assess the effectiveness of learning activities.

• Monitor shared mailboxes and address inquiries from learners and stakeholders.

• Resolve LMS-related issues and escalate complex requests when necessary.

• Collaborate with internal teams, vendors, and business stakeholders to ensure smooth delivery of learning services.

• Communicate with teams located in different geographic areas through email, Microsoft Teams, and various virtual platforms.

• Identify opportunities to optimize processes and improve the learner experience.

• Ensure adherence to established processes, service level agreements, and quality standards.

• Provide support to the client within the EST time zone.

⛳️ Requirements

• Experience in learning administration, training coordination, or LMS management.

• Familiarity with Learning Management Systems; experience with Saba LMS is advantageous but not mandatory.

• Strong organizational abilities and exceptional attention to detail.

• Capacity to manage multiple priorities and meet deadlines in a fast-paced environment.

• Outstanding written and verbal communication skills in English.

• Strong problem-solving skills and customer service expertise.

• Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and Teams.

• Ability to work independently while effectively collaborating in a team setting.

• Experience in supporting virtual, instructor-led, and blended learning programs is preferred.

• Background in learning operations reporting and data analysis is preferred.

• Knowledge of learner registration, attendance tracking, and training compliance processes is preferred.

• Experience collaborating with global stakeholders and cross-functional teams is preferred.

• Proficient in English, both verbal and written.

• Availability to support the client within the EST time zone.

🏝️ Benefits

• Commitment to Equal Opportunity Employer principles.

• Supportive, collaborative, and respectful workplace culture.

• Flexible work-from-home arrangements.