Lead Technical Program Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the scrum master for a multidisciplinary implementation team.

• Organize and oversee software implementations through to delivery and go-live.

• Take responsibility for internal coordination, scheduling, scope, technical build specifics, and timelines for 2–3 simultaneous customer implementations.

• Manage the Jira-based delivery schedule for each client implementation.

• Utilize agile methodology to coordinate daily activities among engineers, solution architects, FDEs, QA, and analysts.

• Conduct daily standups to identify blockers, dependencies, and timeline risks.

• Establish and manage a system to track risks, assumptions, issues, and dependencies.

• Ensure prompt management and resolution of issues.

• Define repeatable patterns for development and operational tasks in client implementations.

• Maintain process documentation in Confluence.

• Provide Implementation Managers with clear visibility into timelines and issues requiring client support.

• Collaborate with product and engineering management on reporting sprint/engineering metrics, managing bugs, enhancing dashboards, improving the release notes process, and standardizing Jira workflows.

⛳️ Requirements

• A minimum of 4 years of experience as a product or program manager or project manager in software, with a background in managing implementations or product launches while coordinating cross-functional delivery across product, engineering, and client-facing teams.

• Expertise in Jira and agile methodologies; capable of applying tools and recommending plugins to establish a clear source of truth for status, risks, and blockers.

• Background in healthcare, health-tech, or complex B2B SaaS implementations.

• Proficient in interpreting engineering scope, design, and estimates to effectively sequence work and manage timelines.

• Excellent communicator who can simplify complex concepts for both technical and non-technical audiences.

• Strong organizational skills to manage multiple concurrent workstreams.

• Experience with health plans and utilization management is an advantage.

• Familiarity with Jira Project Administrator, Jellyfish, or Monday.com is a plus.

• Experience utilizing AI automation/Claude for repeatable technical setup tasks (e.g., SFTP, SSO coordination) is a plus.

🏝️ Benefits

• Fully remote position with approximately 5% travel.

• Comprehensive medical, dental, vision, life, and disability insurance, along with an Employee Assistance Program.

• 401K retirement plan with company match.

• Flexible spending and health savings accounts.

• Flex Time Off plus company holidays.

• Up to 14 weeks of paid parental leave.

• Pet insurance.

• Bonus included as part of the overall benefits package.